Papa Johns Pizza

Okay place. Went a few times but I think I might be done. There was an email for papa johns that included the new free papa dia crusted parmasean. The manager was unprofessional and accused my bf of lying since he gad no idea what my bf was talking about. I was surprised he was the manager as the associate was more professional. Today we got a pepperoni and spinach pizza and there hardly any pepperoni on the entire pizza. I attached a photo. We figured maybe more toppings were under the cheese-- nope. Mainly a sauce and cheese pizza. I actually started going to little Ceasars. Not bad--especially for the price.

After 3 experiences of 70-90 minute waits on delivery orders, I won’t be ordering from this location again. Despite the reasonable delivery estimates, I’ve never gotten an order that didn’t take at least twice as long to arrive than whatever the quoted delivery range was. Time of day and tipping ahead don’t seem to matter either. So, unless you like waiting upwards of 90 minutes to receive a cold, one topping pizza (even if the location is less than 5 miles away) - this location isn’t for you. Walking to pick it up would be faster and less frustrating. They even offered a free pizza after my last negative experience (rather than a refund) and despite being told it wouldn’t take more than 45 minutes to arrive/ I waited for an hour and 40 minutes and the driver still didn’t show. I ended up driving to the store myself and asked them to remake the order for what was now the 3rd time. The store wasn’t busy, there were two idle delivery drivers in store and no new orders came in while I was there so I really don’t know what their issue is. I will say that the manager on duty seemed genuinely apologetic, but that doesn’t change that fact that there are some serious and persistent issues with this location. (Monté/Monty) As a note to his effort, I do appreciate that my concerns were finally addressed in a way that led to resolution but there’s no reason 5/6 interactions should be so remarkably negative. Final thoughts? The manager seemed nice, so I hope he gets out of this role and into something better. This location? Save your time, money and patience and just go somewhere else. Like, literally anywhere. A giraffe riding a 2 inch bicycle could get a pizza delivered more quickly and without incident.

UPDATE: Manager called to make things right. Order delivery last night. Advertising 40-50 min delivery. Dasher show up 1.20 hrs. later. It is not his fault, it was the restaurant. I get the part of employees "shortage", trust me, I own a business so I know. But you need to manage that and keep your customers informed!! Change your timeline on the ad, don't lie to customers. It is a shame that there are no values anymore. I guess changing your CEO affected operations badly.