Popeyes Louisiana Kitchen

This is the 3rd time in 4 months i have gone to this store,and the last. Every time i have gone in the for a quick meal for the family it has been screwed up.Ordered a 4 piece dark mild,Well 4 piece dark but spicy is what i got Ordered 4 piece all white meat spicy got 4 mild.Ask for 2 apple pies guess what they were cherry cheesecake . Ordered a large mac and cheese and a large mashed ,well got the small The people who work here need to listen to there customers or reread the receipt ( what i ordered was right on the receipt )to make sure it is right ,and yes i should have checked the bag my bad. Wish they has negative stars this place would be a negative 10 .

This Popeyes needs to just shut down. It makes all other good Popeyes locations a joke. Don’t order a chicken sandwich anymore, it’ll just be a refried greasy stale sandwich. No one ever answers the store phone. Customer service sucks, waited 5 minutes for someone to address me at the drive through speaker and I was the one that had to say HELLO. With only 2 cars in front of me. Then I couldn’t even hear the guy and once I say my order he asked me to repeat it. The new electronic menu board they put up isn’t turned on so it’s blocking the old menu and can’t even see what to order. Yesterday my coworker went to pick up our lunch here and it took 40 mins for 3 tender meals and then she had to remind them about her drinks. On top of that, I ordered mild tenders and it was marked mild on the box but was definitely red and spicy inside. This repetitive ignorant customer service and quality is inexcusable and needs to be reprimanded by a higher source. Not my first disappointment here in the past 6 months.

I ordered the tackle box which shows shrimp & fries with a biscuit. I asked specifically if the shrimp was spicy and was told it wasn’t. What I received was shrimp with 3 biscuits. The shrimp was spicy! I took it back and was told by the male Hispanic young man who took the order it wasn’t. I explained I was the one eating it and I can’t eat spicy food. He just repeated it wasn’t spicy. No offer of alternative- he just kept arguing it wasn’t spicy. Ended up with no lunch; just the biscuit. Someone needs to do customer service training here.

The last 3-5 months coming to this location has been horrible to say the least!! I like using the popeyes app. The lines are so long so the codes disappear when I'm ready to place my order. They have no side items you request all the way down to the sauces. It's been going on too long. At this point I'm surprised they're still open for business.

The chicken on my chicken sandwich was rubbery, pink and still partially raw. The spicy mixed fried chicken was flavorless, flour like and dry…and the staff was disgustingly unprofessional….if you can…skip this location. P.S. This location hasn’t always been this way, but I don’t eat Popeyes often…maybe new ownership?