Panera Bread

My first time at Panera Bread in a long time. I was pleasantly surprised and blown away by thier new menu options and bakery. They also have a new coffee membership so for 8.99 month you get unlimited coffee! Like Wow! Definitely signed up! This establishment was the cleanest and most professional, friendly Panera's I've ever been to and will most definitely be back. Jenna And Mustaffa were absolutely 💯. They greeted all there guests like family and were very pleasant and speedy! Will definitely be back! Keep up the good work!

I went to the Panera bread on Christy street this morning around 10:45am. I ordered a breakfast sandwich, sausage and egg on a brioche bread with no cheese and a orange scone. I waited a few minutes, since they were very busy. One of the associates had asked me if I could take the egg scrambled and I said that I wanted it over easy. He then said it would be a few minutes. Another associate came to me and handed me my order in a bag. I left there and I didn’t have time to eat yet because I had 2 other doctors appointments at Kaiser. By the time, I had time to eat my breakfast, it was 1:00pm and I noticed that the sausage was missing and I only had the brioche bread with egg only. I looked at my receipt and it clearly showed what my order was and I even gave them a $1.00 tip. I kept calling them until 1:30pm with no answer and then several times again after 6:30, and same thing. I didn’t have time to drive back over there because it was not on my way home and the only reason why I went to that location was because I had an appointment in that area. I also noticed that on their receipt it says that we should always get what we ordered and it seems that is for dine in and not take out. I am very disappointed with my experience there and there is no excuse for them not to be able to answer the phone.

My experience at this establishment was pristine, there was one worker who stood out, her name was crystal. She is always very patient and attentive during our interactions. She always has a friendly attitude and is always very pleasant. I can't say the same for the rest of the younger employees which have repetitive attitudes. She is the only reason why I am giving a 5 star review.