Untitled

The Untitled bagel is an institution in Geelong for a good reason. Once you try one, you’ll know. Despite there being lots of cafés nearby, Untitled has remained my local for the last two years because coffees are great, the bagels are unbeatable and all the snacks are delicious. Gluten free and vegan options are available and really high quality as well. If you’re feeling something a little bit healthier - try a salad or a bowl with a smoothie. Sure, there might be a wait time, but it is a small cafe that is very popular, and they are usually very clear about any delays (Skip is a great option that is available for those in a hurry). My dog also loves visiting for a treat and to hang out in the dog-friendly courtyard when it’s open. My recommendation is the halloumi seeded bagel.

Called and placed order via Bluetooth. Error made as two cafes with exactly the same name with no connection. Staff in Geelong did not indicate this upon answering. When I requested that my order be cancelled as geographically impossible for me to pick up order, I was told couldn’t refund as food prepared. Less than 10 mins. Initially told it would be 15 mins for pickup. Passed on to senior staff. Reiterated situation. Told same however I indicated that this is an exception given two cafes with identical names. A little unfair they have food and payment and I have neither! Aggressive attitude and rudeness levelled at me and told I should listen better! Call terminated. I had other people in car who could not believe what they hearing! 😲 seriously staff training needed in respectful communication with customers. By the way other cafe runs rings around around service and respectful communication!

For someone who has never bought a coffee from here, I won’t be buying another. We waited for my name to be called to say our coffee was ready which didn’t happen. When I queried I was told if I ordered online I had to let you know I was here. No where in the text or order process does it say this. Our coffees were ready and lukewarm.

Untitled is one of my regular brunch haunts with friends. Cute corner location, with ample parking and a neighbourhood favourite coffee take away window with Skip pre-ordering service. Nice meals which include great vegetarian and vegan options. Coffee is good but not the best in the area and they don’t offer Bonsoy milk which is bit of a downer. Tight floor space, comfortable in the early morning when less people are around as it can get a bit loud and cramped when full. Patio is a great option when the weather permits. Aesthetically pleasing surrounds and set up. Never experienced poor customer service as other reviewers have mentioned - always friendly and polite however coffee service time can be a bit slower than preferred. Recommendable and I will remain a returning customer for the vegan options and great positioning.