Panera Bread

Sent my entire meal back for a refund and went somewhere else. Sent my cold soup back. My $8.58 Turkey Sandwich was 2 three-inch slices of thin bread, two tiny slices of Turkey and that was it. For nearly $18, I expect a lot better than what was served to me. The manager did indicate (frustratingly) that the prices keep going up, and the portions keep going down. Self-serve ordering, take a number service, and picking up your own mediocre food at a counter isn’t worth $18. This will be my last trip to Panera, and given the fact the restaurant was mostly empty at 12:45 in the afternoon, I don’t think I’m the only one unimpressed.

Wow the older lady with black eyeglasses and fake dye blonde short hair took my receipt away without giving it to me. And she disappeared. And then found out I only got one bowl and another bowl was missing then I asked to get it another one, that food isn’t overall good not like the best one. And the short guy (ugly Mexican) with black cap on, probably busboy or at front order. He’s very weirded like he gave a dirty look at customer he didn’t like (randomly based on color of the person and not disability friendly either) then he gave a smiled at other one, that’s probably his co worker. I observed his body language. Like I said he’s weirded. Don’t go here at Glendale. Not so clean either, it’s like so old already and you can see dirty windows @ day time. I think that busboy didn’t clean that very well yeah. Yeah fire him or replace someone new included that older lady too.

I've never met such a kind and helpful manager as Riad. He seems to genuinely enjoy connecting with each person that walks into his Panera and make sure they feel welcomed and taken care of. I've seen him do this with guests who are polite and guests who are rude -- his kind and helpful demeanor remains, regardless. Can't say enough good things about the atmosphere and feel of this Panera location thanks to its stellar management!