Chipotle Mexican Grill

Currently employees have a attitude and don’t ask if you’ve been helped even when they see you standing at the pick up section of the restaurant. Management is a joke if this is your staff. I usually have good experiences but I had to wait about 30 mins after the time I was given on the app and that’s ridiculous to me. Don’t advertise the app to make service “faster” if it isn’t going to be. Also - I was at restaurant there was probably 7-8 people in line (so not busy at all)

Whoever wrapped and stuffed this burrito needs to go through training again. After the first two bites all the meat was gone, and I had a veggie burrito plate cause the thing fell apart-- it's a little bit comical, but 2 stars for sure. Covid burrito season has been 0/2-- once at Carrier, and once at the Arkansas location.

Ordered through app, as I have done several times at different locations, including this one on Carrier a parkway in Grand Prairie. My $30 order was incorrect. I received a veggie bowl in place of a veggie salad. Mistakes happen. I was prepared to add my own salad mix to fix the issue. The biggest problem is that our bowl and 2 burritos were ICE COLD. The bowl and both burritos felt as if they were prepared with food straight out of the refrigerator... cold. The order was still being prepared when I arrived, which was no problem at all, so the cold food isn’t because it sat out on the shelf too long. I had a 5 minute drive to my destination ( usually I drive 20 minutes home with food from Mansfield location and have not had cold food), so that wasn’t the problem. I don’t give poor reviews on public forums because I believe that everyone is doing their very best every day. However, someone intentionally filled my order with ICE cold food. I took 2 bites of my bowl (supposed to be a salad), just hoping the first bite was just salsa, but no, the rice and black beans were ice cold. The 2 burritos were 1/2 eaten by 2 teenaged boys ( who usually eat the entire burrito and chips and guacamole) because food straight from the refrigerator does not taste good. I called the restaurant at Carrier Parkway in Grand Prairie. I was kept on hold for 20 minutes after briefly and kindly sharing the experience with an employee, before the manager hung up on me. I will not be returning to this restaurant. I have used the app for pickup several times at different locations and this is been my only unacceptable experience.