Taco Bell

Brittany was our cashier, she was taking orders from drive thru and inside so I can understand she was busy. It was 3:28pm and we were two of four people inside so definitely not busy inside, not sure if the drive thru was rolling. She was very direct, did not reply to small talk. A very nice young man brought our food out promptly, he also took care of a spill in the dining area. After we ate we were fixing to get on the road and I attempted to use the restroom and there was a sign to “ask for the key, for customers only”, I don’t think I even got the words out and Brittany said “we don’t have the key”, I’m not sure if it’s even legal for an establishment to be open for business without a restroom for employees and I don’t think these employees were working without a restroom. Rude to not give a customer the key. I was obviously not homeless and looking to camp out in the facility but whatever, at least the young man was nice

7:30pm and 3 people working, there was one other customer. The food took longer than it should've to get to us to not be hot. And the meat was extremely salty. So salty we couldn't even eat the quesadilla we ordered. The crunch wrap was nothing but tortillas and a lump of lettuce. The woman working was horrible at communicating. It wasn't until after we tried to get drinks that we learned they were out of everything except 3. Which I get that's not her fault but she could've given us a heads up when she handed us our cups. Also, no customers in the store, or in the drive thru, and most of the tables were gross needing to be wiped off.

This restaurant consistently serves poorly made food. The attitudes of the staff members are just as sloppy. When I say consistently, I mean three times per month for over a year now, every single order is half made.This is the "Cheesy Gordita Crunch" I ordered today...The shells are hard and stale and I've never in my life had it served like this. No one was in front of me, there's NEVER a rush there, and really no excuse for service like this, over and over.. I hope Taco Bell pays some attention to this particular store and how it's run.

Ordered here today online for pickup and it was very late and not at all good except for the black beans and rice which were actually amazing and I wish I had ordered more. Everything was accurate with the exception of the Cheesy gordita crunch which was not made with the three cheese blend instead they used cheddar and barely used any and the Gordita shell was hard, Potatoes were dead when they put them in the dish, soft tacos had crusty shells and the chips were salt less. I understand that they are severely under staffed but it needs to be fresh. I expect edible food when I pay for it. They also would not answer the phone also either from the under staffing issue or lack of effort.

I ordered a 5 layer beefy burrito, I guess Taco Bell thinks a beefy burrito should have sour cream, beans, nacho cheese sauce on it, the burrito had to be the most disgusting thing I have ever eaten. If you name something a beefy burrito then make a beef burrito with beef and sauce only, instead you need to call it a 5 layer burrito. You are lucky Del Taco isn't in town, I actually drove from Gulfport to Phenix City, Alabama over 4 hours one way just to have a Del Beef burrito. Yea it was that good and well worth the drive.