Cracker Barrel

Cracker Barrel is a great restaurant. The food traditionally is delicious and every time I've went, the service was on point. I've seen some of these 1 and 2 star reviews and I think that comes down to the patience of people now a days. There is a shortage of workers everywhere you go so you have to expect delays. All for the service, I've never had a major issue that I can recall. A bit of advice, always get the same thing you order every time.

We have been here for almost 20 mins still haven't got drinks yet...very poor service it is the night before Christmas 7:31 pm. OUR SERVER SUCKS IF WE HAD ONE. This place went to Hell used to be so much better. Please hire people who know what they are doing. Wooow still no drinks after 25 minutes 😒 😑 we need a discount!!!

No wait, which was nice. Food is decent. I had the burger. I wish the patty was thicker though. My wife had the fish. The portion size of the fish was good. You can pay your bill via a QR code on your check. It was easy to do, but I would appreciate if the app provided a more defined confirmation of payment. Since I was unsure the payment went through, I still went to the front counter to verify.

It was crowded but we was seated within the 30min wait that we where told. Our waitress was excellent she got us drinks and informed us that the kitchen was a bit behind so food will take a little time. I did not care for the breakfast but love their dinner. My husband is a big eater and he loves the food just wish portions was bigger. We will definitely be visiting again.

The service is very slow dining in or taking to go. Been in a couple times in the last month and had over 30 min wait for food both times. Also had to flag down my server down multiple times to check on food and refills. The cashier ladies are always super nice when I go but the servers/managers arent the best. Ive changed to ordering delivery only or just going in person to buy candy from the store instead of dining in.

If I could leave negative stars I would. This is the single worst restaurant experience I've had in my life. I'm a chef and have worked in restaurants since I was 16. I tend to be extremely understanding when it comes the service industry. Ashley S. "Ash" was the worst server I've ever had. She started off introductions with complaining about how she's been at work since 9 am and was "over it". I took a sip out of my water because I don't care to use straws and she yelled at me for being dirty and I had no idea where that glass had been. She didn't get a single thing in one of our orders correct, kept bringing incorrect drinks, brought things we didn't order, took our order to the table be hind us handed it all out and then recollected it after it was touched and then brought it to us, waited until we had been waiting for our food for 45 minutes to tell us that one of the items was 86'ed until they could make it. We asked for the Mac n cheese to be removed and were told that wasn't possible. I asked if she had a manager who could do it. We asked for a box like 3 times and never got one. Rosemary who checked us out was wonderful and kind. I could tell she felt bad when we mentioned the service, though it was not her fault.

We were traveling and ordered ahead on the app. After arriving a little early we had to wait 30 min. Past the stated time it would be ready. The staff was very nice and kept checking on the order. Then when we received the order it was missing silverware and biscuits. The food was good and was warm. But I would allow extra time for your meal to be complete. They were very busy.