Firehouse Subs

Food is good but bathroom wasn't clean, it took almost 30m to get my food when I was the only person in there for like 15min. The person at the register seemed like she wasn't having a good day. She just looked unapproachable. The sub was good tho. This is the only reason I have it 3 stars but I will not be back.

Tip jar taking away from fireman's fund. Dirty ceiling over food prep space. Dust dangling. Light fixture coming off. No hot sauces. No greeting. No teas had been made yet (at 1230). Drink machine dirty. Didn't rotate chip stock properly. No cookies or brownies. Ice cold Customer service, unfriendly staff, didn't seem to want to be there, no excitement No enthusiasm. Cartoons and Soap operas on the TVs I remember when there was sports on the TV.

Stopped in on Mon, 04 Oct, 2021, to give the new BBQ Cuban Sub a try. Unfortunately the Harrisonburg, VA location had not received the components yet in order to make it. Although a bit disappointed, we took it in stride and I went with my go-to favorite Firehouse Sub, 'The Italian Fully Involved'. We arrived just after what we thought would be a "lunch rush", but found that we were the only customers there at that moment, so we had our orders promptly prepared and served by two (2) of the friendliest Firehouse Subs employees that I've ever encountered. As you'll see in the attached photos, the restaurant is very clean & tidy and as we ate, we observed the staff sanitizing tables, doors, countertops, the Coca-Cola Freestyle machine, etc ... basically any surface that customers would interact with. But enough about that and back to the Sub. It was terrific, as usual. I'm not sure what else to say about it other than if you haven't tried one, then you don't know what you're missing out on. We will be returning on our next trip to the area.

The sandwiches are fantastic here. Mine are always stuffed and freshly made. The people are always very nice but I HIGHLY recommend you order from the app, possibly even 30-40 minutes ahead of time. If you order from the store, you will be waiting forever. If you order from the app, you STILL might be waiting for a bit. I think the staff needs more help. Order 40 minutes early and you're USUALLY fine.

I love firehouse subs, but this location was absolutely horrible. I now wish I had read the other reviews beforehand. We were rudely yelled at to get out because they “weren’t ready” even though their sign said they were open. We waited because I really wanted firehouse subs, but I regret it. They didn’t have gluten free bread (even though they had a sign advertising it) so my boyfriend couldn’t eat. They were also out of most drinks and chips. When I finally got my sandwich after 30 min it had soggy cold bread. I’ve worked in service, and I know often things are out of workers control. However, the employees were beyond rude. Dirty bathroom too. I am bummed out.

My sub was amazing. The employees were very friendly. The dining area was a complete mess. The drink machine had a ton of dried soda stains, the condiment area around the tea bins, lids, and straws was filthy. Trash can was overflowing. It looked as if no one cleaned since they opened. I went in at 4:45pm. Tables and floors dirty with breadcrumbs and soda stains.

Used to be great; the food still is. But for the past 6 months, I’ve had nothing but issues. Multiple times they have double charged me and it’s so complicated just to get my money back. Tonight is the second time I’ve ordered online, my account has been charged, and I get there to find out they are closed. How are you accepting payments if you’re closed?!

If I could give 0 stars I would. I ordered catering from here for an event and was told 10 minutes before I was supposed to pick it up that they were unable to do that. I had an event in 30 minutes in which I had to feed 60 people for. I had ordered the food 6 days in advance, so there was ample opportunity for them to reach out if they were unable to complete the order. It was completely unprofessional and very disappointing. Larry, the owner, spoke to me and offered no apology and a single sub as compensation. I would never rely on them for catering, especially if it’s for a larger event.