Nando's

Nastiest Nandos !! 🤢 Took a while to get served. Was told a lil piece if chicken would take 15 min. Ended up taking 25 minutes. The salad had 1 cherry tomatoe cut up, no dressing and all leaf. The chicken was overcooked. The hygene standards behind the counter were poor. Staff touching their facemasks then not hand washing after. Made me not want to eat. My partner completely refused to eat the food. Won't return. Parking was easy to find. The actual store itself was clean though which is nice.

I wish I've read the comments before coming.. 🤦🏻‍♀️ worst branch ever The place was almost empty.. Order come fairly fast but cold.. And the side burnt out like you can taste it and crunch it.. The burger itself was dry.. I requested water and sauce which came late . And all cups we got wasn't clean.

Appalling customer service… Ordered a few meal from Heidrlberg branch ( through their own website) , paid online, but never received it. Called the branch, they said the meal had been collected for delivery, and they couldn’t do anything about it. They asked me to contact the head office, which I did. I was on hold for a long time with no answer. Contacting the branch again, the manager could not solve the issue or direct me to the right person for assistance. It appears they have no responsibility to ensure the meal gets delivered to customers who order online. Very disappointed, I would have rated them 0 out of 5 if that was an option.

Sahil the manager at the store wears a face mask covering his chin, not his mouth or nose while cooking or serving customers. Where is the Health Department when they are needed to stop food operator like Nandos in Heidelberg from spreading COVID-19. The manager at the Nandos store in Heidelberg is rude and couldn’t care less if you report him to Nandos head office. Nandos please take action and straighten your operation at Heidelberg before someone gets sick or the health department takes action.

all the tables were disgusting 5 employees working with nobody in the store and nobody can be bothered to clean tables none of the chefs were wearing gloves when making the food which is absolutely feral and they were too busy talking to eachother to even take our order only after i complained did they put on gloves