Maries Pizza

Ordered online 2 x pizzas, chicken wings and 1 x Pepsi around 6:30pm. Delivery was for 7.27pm and delivered at 7:46pm. Driver was very apologetic she left Pepsi behind. Promised us that she contacted Helensvale store and another driver was leaving with Pepsi straight away. Waited another 30 minutes or so and still no sign of the drink. Called store and a young man stated someone is leaving now to deliver. I asked why driver was leaving after being promised 30 minutes ago that driver would deliver at that time. His response was that they had other deliveries to deliver and yet hadn’t completed our order. We like our pizza with soft drink and expected drink much earlier. The young man really didn’t care. We could have gone to Fast food around the corner from where we live. Instead we chose Marie’s as we like the pizza. It seems the people employed are either not trained well in customer service and or are incompetent persons being employed. Do the drivers not have a check list of items from the order before delivering and aren’t management taught the art of customer service? It’s more than 2 hours after ordering that we are eating. Great food Helensvale - it’s a shame it’s not matched with your customer service or genuine care. Was offered nothing in return for such long delay. We’re going to reconsider ordering Marie’s from Helensvale. We’re long term customer.

We ordered 3 family pizzas tonight ie Meat Lovers, Supreme and BBQ Chicken and cannot complain about any of them. Absolutely excellent. I remember 30 years ago they were good and now just as good. Thank you for the taste and the memory. Balivilla4u Where nothing's a problem and everything's a pleasure! Just like Marie's Pizzas!

My family ordered two pizzas tonight and were given completely a wrong one from what was ordered. While waiting for the order staff could be heard in store complaining about having to work because of school. To top it all off we were offered a credit when we rang the store back but no details were asked for (ie phone number or name). Utterly disappointed.