Dairy Queen (treat)

I went here to get a simple dipped cone (which was delicious) but I'm mostly reviewing the great service. I came in late and ordered slightly after their hours but Rienalynn still took my order with an "I got you!". Funnily enough this was actually the second time she helped me when I came a week before! She's hardworking (it looks like she was working alone) but still took care of the customers with a smile! Thank you Rienalynn!

It's a rare occasion that actually take the time to write a comment with any business. The reason for that is I think customer service is hit an all-time low in America today. That wasn't the case tonight when I went in the dairy Queen at the galleria Mall when I was helped by two young men working the counter Jabez and Jordan. This is not one of my better days frustrating day I just wanted to get something to eat and relax for a minute it was a rough day. To make it even rougher as I placed my order I reach into my wall to get some money and there's no cash so I use my card and there's a problem with my car so I subsequently did not have enough money to order my item. Jabez reached into his own pocket and pulled out the money sufficient to place my order. No it's not just that he had the kindness to reach in his own pocket to help me out it was their professionalism and attitude. Now in my younger days when I was a successful business owner I would have just simply asked him what their salary was doubled it and stole them away from your company. It's not the case anymore so you're fortunate to still have these two young gentlemen working for you thanks for making my day I really appreciate it.

Stopped by to try the Blizzard of the month, pumpkin pie. First issue was only one person was working. Second issue, the blizzard that was handed to me was more of a shake. The person didn't even attempted to give to me upside down. He knew it wasn't done right. Will try again and see if it goes bettet.

I really cannot express the all time low experience I had with this location. In this time of covid and having a mask mandate in place, the employees are walking around with their masks hanging around underneath their mouths tending to customers with recklace disregard. When I asked one employee to adjust their mask to take my order, she decided to step away and make the other employee who also had his mask off take my order. I gestured to that employee to please adjust his mask as well. He did but only to slightly cover his mouth. When I asked for a number to call the manager stepped out from in the back to see me. She also had her mask not properly worn. I asked her if I could have the number of the operation manager and she refused to give it to me. I finally spoke to the operations manager named Daniel who after explaining my concerns, told me I could just go ahead and eat somewhere else. All while the three employees were listening and mocking me for being concerned. Whatever you do, please do not eat there because seriously, your business is not appreciated.

I order a milkshake that was too frozen to sip brought it to employee attention and they were very rude and disrespectful. I wanted a refund and they refused to give it to me. I asked to speak with a supervisor or a manager and there was none that's what the rude employee told me, I will definitely not return to this location do to rude and disrespectful nasty employees. This location needs to train and educate the employees on how to respect people of color and need more diversity at this location.