Pollo Tropical

It can't be fine dining every night. Although my experience at Pollo is inconsistent, today I decided to chance it and it was pretty good. My food was hot, fresh and tasty. Weird that the dining room was completely empty, and they all looked so busy. I guess that is a sign of our times, everyone ordering from home.

I went in today for dinner. The lady preparing didn't even change her gloves after preparing the order before us. I asked her politely to please change her gloves as she was touching the counter while getting ready to prep our food, and she got upset. It took them 30 minutes before we even got our food. This is not great customer service. From my understanding, gloves should be changed after preparing people's orders. Why is it that all Pollo Tropicals are getting like this?

It has been like 5 times in a row that I have been to this location and they never have any cilantro sauce. I asked the employee why that was, as this was now the 5th occurrence. His answer “we ain’t got anyone to make it” I giggled and asked if they had any other sauce, he said salsa is all we have. I have worked in numerous food industries, and this staff and management is not organized enough to ha someone assigned to doing something as simple to fill sauces. Last option asked if I could try my save inside , they advise no sauces inside either. Staff was unprofessional and also gave me the wrong order and attitude when I questioned them ! Zero zero zero

Apparently menu has changed and they still are learning it. We have to come back few times to the counter because they forgot to put all items of the order; at the end we did not want it to go one more time for the "cilantro sauce" Food was ok, and beyond that lady at front did not know how to ring what we asked for, she was pretty friendly all the time.