Pollo Tropical

If you need to order from this location make sure to never make it online. We placed an online order that was supposed to be ready at 5:07 and didn't receive it until 40 minutes later. 20 minutes into waiting we asked about our order and found out they were ignoring all the mobile orders completely. The food might be good but it is not worth the lack of respect and cleanliness of the workers and the restaurant.

The best Pollo Tropical I've eaten from. All the food was fresh and the chicken was sooo juicy, well-seasoned and not burnt! I feel like this is what Pollo Tropical tasted like when the franchise first started. The drive-thru moved smoothly, service was excellent. There is a Pollo half a mile from my home but the service and food are so terrible, drove miles out of my way to try this one. Thank goodness I did. It was worth it!

Unfortunately I have been here several times and feel like they can never get my order right. After waiting in a very very long line I am always told they are out of several items when I go to place my order. No yellow rice last time I went and no balsamic tomatoes... I could not even get out of the drive-through without going all the way through and wasted 40 minutes of my time. And the time before that it was a very similar situation and I had to return after getting all the way home with the wrong order. The manager was not very helpful and not apologetic she exchanged my order and gave it to me but was quite cold. Not the way it is supposed to be. The food is tasty I must add however this location is not the best.

Every time I go to this Pollo Tropical, they don’t have a certain something, like Cilantro sauce!! A lot of people go to pollo tropical for this particular sauce. Another thing is I ordered a tropic chop and I get little bit of chicken, and the side avocado is three tiny pieces. This is the only pollo tropical that always has an issue’ manager needs to reevaluate it’s staff, customer service and maintenance!

We came in to buy dinner. We ordered dark meat in our family meal and the gentleman serving was going to give us mixed. However, the young lady went and got us the dark meat. We also ordered 2 tropi chops and both were done incorrectly. One was to be done with yellow rice, tomatoes and corn, but they added onions and peppers also. The other was to have everything and the black beans and tomatoes were to be on the side so if I didn't eat it all at once I could reheat without the tomatoes the next day. In addition, they didn't have any sauces other than cilantro sauce and this has been happening foe some time already.