Ihop

My family and I came into the location this afternoon for brunch. We were seated immediately by the 7 individuals standing at the front desk area. My family and I were sat in a section in a booth. We waited 15 mins for a waitress. There was about 25 customers in the seating area and a large amount of serving staff. The serving staff were entertaining themselves at the front entry area. By the time Diana came to our table we had decided our full meals and went ahead and placed our orders. Diana brought our drinks 10 mins after our order was placed. I received an iced brew coffee, my girlfriend got an unsweetened tea, and our two children 8 and 13 got hot chocolate. The hot chocolates were pure powder floating below the whipped cream. We waited exactly 39 minutes for our waitress to deliver food to another table. At that time I flagged her down and asked her to cancel our food order and give us our bill for the drinks. 5 minutes later a man came to our table in a red shirt and stated your food is done and we are bringing it out. At that point I stated please print us a bill and we will be leaving. He refused to bill us for the drinks, so I left a $20 bill on the table and our family excused ourselves from the restaurant. The whole time we were in the restaurant was 1.25 hrs. I will not ever come back to ihop and I will never recommend this company again. I am an active member in our community and will continue to deter patrons to this establishment.

If I could give this place 0 stars I would. I love IHOP and always have a great experience but today 1/1/22 my family and I had the worst experience. Our server (blond short haired lady) was so interested in leaving work that after she took our orders (which came out completely messed up and cold) she never came back to check on us and we waited for 35 min before we asked where our server was. We had 2 different servers check on our food, then our server came back to tell us that she was cut, and said “did the new server not come” like how are we supposed to know that we are getting a new server. The our new server came and our food came out 5 min later. My eggs looked like they were sitting out for Atleast 10min and warm from a lamp. This was a terrible experience. And since the manager only did a 30% discount I am writing this review to account for the other 70%. The service was horrible and the food was terrible. We ate it because my family was already waiting for over 40 min to eat. I will not be returning to this location. And IHOP please hire better servers because there is clearly nothing wrong with the training because your other servers are great. You got yourself a bad apple

Service went down hill since the last time I was there. After we ordered our meals the waitress never came back to check on food, refills on drinks or to provide you with the all you can eat pancakes that came with your meal. Was able to finally get another waitress's attention for Ketchup. Then after most of us were done eating the waitress walked by threw the bill on the table. Didn't ask how everything was, no thank you, didn't ask if the bill was together or separate.

The staff is attentive but since this is the only IHOP in the area they are not recommended. Called ahead to see if there was a wait. Was told no and that since school is back in wait times were over. Ended up standing in line to be seated for 10 minutes. It took another 10 minutes for anyone to take my order. Probably won’t come back to this location.

We only waited about 7 min even though it was very busy on a Saturday mid morning. We were seated in the back room, by the window. We waited almost a full 15 minutes before being asked if we had been helped. The gentleman was very apologetic and kind. We had time to already decide what we wanted, so we gave the entire order plus our drink order (soda and coffee). Before the food came out we noticed the window sill was laced with ants and they were into the syrup container on the table, which we promptly moved to the sill. We just figured we could work around it, slightly moving to the end seats away from the table and squishing a few table bound ones, we figured no worries, we could just ask for new syrup. When the food arrived, we commented we needed a new syrup container, and stated the other one had ants. The waitress had no affect, delivering the food she came back with a small bowl of syrup and asked for the container so she could wash it out and bring it back. We said we didn't feel the bowl of syrup was very practical for pouring and asked for a different syrup container, stating it was best to leave the ants undisturbed right now. We ate quickly, in retrospect, minding the ants, and then while waiting for our check realized the absolute mess of the place. There were so many tables with garbage and food waste on the floor. One table didn't realize they were surrounded by it at their feet. We paid our check and asked for a to-go box. We will not be returning to this IHOP ever again. What a shame! We had been there several times before and it was kept in much better condition. I think they are overwhelmed by issues due to poor cleaning and serving protocols, while being understaffed. The food was prepared well but the whole experiebcr was ridiculous!

Server was great! Food not so good this time. Cheese sticks had some kind of spice in the breading that made them taste weird. They took them off the bill. The only reason I complained about them was the server said she would get my son an extra chicken tender to replace the corn they were out of. When she returned, no chicken. She said the one cook said ok but the main cook came in and said no can't do it. Then kids eat free from 4pm until 9 or so. Charged me for his meal. They did correct it. Glad I was paying attention. My Buffalo chicken tender sandwich wasn't that good either. I barely ate it. Food just seems to have gone down in quality. I still tipped the poor girl four dollars since so much was taken off the bill but still came to 18 bucks before tip. Dang!