Kobe Sushi And Bbar

Such an appealing place, inside and out. My family were intrigued by this restaurant just as we were passing by at Hood River, and decided to have our "linner" here. Fortunately, we came at a non-busy time and didn't need a reservation for our party of six, which is the typical rule for the place during busier hours. The inside was very clean and quite classy, with a good view outside of the river. Our food came pretty quickly, and everything that we ordered tasted wonderful and fresh. The calamari appetizers were so tender and crunchy at the same time, well-cooked. They have pretty good unagi and udon soup, that I would also recommend. Service was excellent! Our waitress was super friendly and checked up on us a lot, making sure to bring us anything we asked for or needed. My dad even made a huge mess of spilling soup on the floor, and the staff were still very kind to us regardless of all of that. It's a bit out of the way from where I live or regularly visit, but if I ever come back to the area, I'd definitely want to eat here or any of the other Kobe locations.

Placed an online order and paid for it, waited for the food only to go in and them tell me they don’t take online orders and the system would reimburse me. I really wish they would update that on their website. We asked if they could put order in and the hostess just said they were really busy and probably wouldn’t get to it for another 30 minutes. The customer service felt poor combined with a lack of resolution with the website giving false advertisement on online orders. I’ve had their food before and it was good but the quality of service is lacking.

I am constantly disappointed with the service at Kobe. I’m not sure how they manage to stay in business. The sushi used to be pretty good, but every time I have to deal with the staff I am reminded why I don’t eat there and the sushi has gone down in quality. I will not dine in. My latest attempt was for take away. Consistently when I have tried to use the online order, there have been problems and the order usually isn’t accepted and I have to call. When I called this time, I was told the online system is not working but I could order on the phone, but the website defaulted back to the waiting page whenever I tried to bring up the menu. I told the lady on the phone I would call back as soon as I got the menu to load again and called back 2 minutes later. I could not get through for another 5-10 minutes. When I finally got through I was told I could not put an order in as the kitchen was closing even though it was still 30 minutes before the restaurant was supposed to close. I am done with the establishment and will actively discourage anyone that ask from going there.

I had been to the competition across the highway several times before trying here. The vibes are not quite as trendy -- more like conventional sushi places we've all been to -- but the service here was attentive, and the sushi outstanding (and that's really all I care about). Cowboy roll highly recommend.