Jimmy John's

sandwiches are decent IF they get the order right. I've used this restaurant for my lunch 2-3 times a week for years mostly because I work 5 min away and they deliver VERY fast. But beware, they screw up the order often. If you order online and put any special instructions in the notes, 1/2 the time the instructions will not be read. today, for the 3rd time they delivered a screwed up sandwich on bread that tasted 4 days old by how hard it was. The pics included... cheese, lettuce and peppers were the only things on the sandwich! I called the store and they offered to send a new sandwich. In the past that has been acceptable but today I don't have time for it at work. They refused to refund me or give me a credit for a future order. Some reward for the literally hundreds of times I've eaten their very average sandwiches over the years. I'll be finding a new lunch delivery option from now on.

Made the mistake and went to this location all to get home and realize our order was wrong. Called the store to explain what happened, spoke to the “manager” Trey who was so unprofessional and unwilling to refund or redo our order. I was so disgusted after talking to the “manager” I ended up throwing away the whole bag INCLUDING the cookie-which we knew Trey had nothing to do with. If your energy is that negative simply because I called to complain about my order YOU messed up lord knows the energy that went into the making of our sandwiches. Which is probably why you got them wrong in the first place. BEWARE of this location it’s not a good one!

They have proven to be incapable of getting an order right. For the past three months they have gotten my office order wrong for every single person. Asking for any sort of customization means absolutely nothing to them. To make it worse, once they are told about it, they argue and don’t want to accept any responsibility. No more Jimmy John’s for this office.

I’ve ordered from them before through delivery, and I’ve always been satisfied with my orders. I went to eat inside their restaurant and was hugely disappointed. To be clear, the food was good, it’s the customer service that was disappointing. Cashier was slow when taking order and if you asked about adding or removing item, acted as if you took too long to order or gave you this look as if your dumb for even asking. I didn’t think to ask them to cut my sandwich in half so I asked a team member if they had plastic silverware, after I received it. Well he answered flatly ‘no’. Didn’t think to ask if I needed help? Neither offered to cut it for me. No sense of assisting customers, there’s no one on site managing this group. The bad thing is I was taking a fellow ‘new’ coworker and had given her positive reviews. Now we both won’t be ordering from here. I’ve also let other coworkers know. I mean with all the options in the Galleria area, you’d think they’d try to keep customers.

Ordered a veggie sandwich bc of the avocado and got a sandwich with basically nothing but cheese. Sandwich was very poorly made. Avocado was non existent. Waste of $8 (total with delivery). Called to complain and only offering was to remake sandwich. I am at lunch from work so won't have time to eat again let alone wait for another delivery. Haven't had Jimmy Johns in 6 years and now I remember why!