Arby's

Very upset at the fact that I waited over 20 minutes in the drive thru for them to forget my fries (I seriously only got 2 beef n cheddar meals) and I didn't even get the FRIES then to drive back thru to wait another 20 minutes for them to say sorry large order after me.....not acceptable and then my food was made poorly and my drinks weren't even close to being filled. Just disappointed.

I first pulled into the drive thru, but it was moving very slow, and with the price of gas I didn’t want to continue to let my car run. I probably sat in the drive thru for ten minutes before I went in. After that i stood in the lobby for about ten minutes before my order was taken by a young women who was clearly aggravated with the poor working conditions. The older gentleman who appeared to be the manager seemed to know less about his position, or how to effectively manage a rush than the other young employees. The customer service was poor and no-one apologized for my wait time. Fries were ice cold.

Went thru the drive they today for lunch. Was asked politely to wait. Once the wait exceeded a few minutes we got ready to leave and the woman came on the speaker. Placed our order then proceeded to wait another 15 minutes before arriving to the window. Food still was not ready. After another few minutes I received 3 bags. My kids meals were both wrong. One of them was missing half her meal in the bag. I checked mine and it was completely wrong. After telling them the order was incorrect she told me to pull up and they would run it out. Waited another 5 minutes and decided to walk inside. They had no idea why I was there. Told them I’d been waiting and was told they shouldn’t have had me pull up. They prepared my bag, I checked it and it was the original wrong order. Spent nearly 30 minutes in a fast food drive thru with only 2 cars in front of me. At first I was thinking maybe they are really short staffed but there were plenty of people working. I tend to frequent Arbys but never this location. Won’t be back.

I ordered 2 meals 1 with a large fry the second with med. fry. Only received 1 med fry. My original roast beef sandwich had only a couple of pieces of roast beef!I ordered cookies and they gave me the wrong ones and were hard as a rock! I had this delivered thru door dash and the seal on the bag was still intact. I called over and over again and no one answered!

Love this place, they work hard and always short handed. We went there last week, you know Arby's has the meats, well on St.Patricks day they had NO corned beef. A week and a half later there have it. I like it anytime, was just disappointed not to have it on the 17th. Won't affect us going back, just a logistic mistake.