Chick-fil-a

I am on the go a lot and as such find myself ordering at fast food places often. Over the past few years it seems "customer service" has all but been forgotten ESPECIALLY at these kinds of establishments. I have gotten so used to pulling up and hearing "yeah" over the speaker then after placing my order I hear a quick "pull around" before driving to the window and not having a word spoken to me as my payment is accepted and I am handed my food. NOT A WORD. So it was not only refreshing but borderline shocking when I pulled in and hear "Hi, welcome to Chick-fil-a, what can I get ya today?" You can hear the smile behind the microphone as I am greeted. I place my order, am not rushed and then have the order repeated back to me in an upbeat manner along with my total. When I got to the window, still in shock I ran my card using their awesome touch-free routine they have implemented then stared straight ahead in my truck waiting for my food. After a moment of silence the lady working the window asked "How are you doing today?" With a big Texas smile. It caught me off guard. I said, "I'm sorry, what was that?" She repeated "How are you doing today?" Again with a smile. I chuckled and said "I'm doing great, just on my lunch break" she replied as she was handing me my food, "How wonderful! Well, you enjoy your meal and have a great rest of your day!" I cannot begin to describe to you how awesome that little interaction was. It reminded me of that long lost "Valued Customer" feeling we all used to get everywhere we went. I work near this restaurant and now go there almost exclusively for my lunch breaks, different employees, same exact experience, every time. I applaud Chick-fil-a and their employees for the wonderful service they provide, and for making me a loyal (valued) customer.

I love going to Chick-fil-A for quick eats, however my last order was a curbside pick up- I was walking home from work and decided to order something real quick. Just my usual, I didn't bother to check it because I trusted Chick-fil-A's integrity that the order was correct. As soon as I got back home, I looked inside and the entire order was botched. I'll still eat here, I just hope that next time my order is correct... Thank you for the good eats though.

Used the app to order food for the first time and it worked great. The male employee brought out our food to our car almost like when you dine-in. He had extra sauces and even ask my wife about her service and asked if they could do anything to make our family’s day better. Super friendly and thoughtful. Drinks were cold and food was hot. Not sure how busy the lobby was but I know that the drive through was packed. In and out quick and happy.

Always good chicken. Kids got the nuggets, I get the sandwich. All are happy. Only problem is so many people like it there is usually a line. But, that's the price of having good food and service. Any wait is worth it. Can call ahead for large orders if u want. Iv e done that. Is their preferred way....try them out. Won't be disappointed.