Papa Johns Pizza

Every single time we order from this place, it’s has always been a huge disappointment. This is the worst papa John’s in the HEB area. First of all, this place didn’t even deliver through papa John’s. They went through DoorDash. Guess what? They took over 30 minutes to get here after finishing the food. Then it ended up with that the girl who delivered the pizza didn’t even pick up the right order lol. We ordered 3 things and the girl pulls up with the entirely wrong order with only 1 item that wasn’t even ours. So another 30 minutes pass before we even see the pizza. Which resulted in the pizza being COLD and gross. The crust is the part I love the most from a pizza from papa John’s. Somehow the managed to run that. The pizza does not have an original crust. It’s a thin crust pizza, which is so disappointing. There’s barely any crust? I mean how does that make sense? The pepperoni and green chili pizza was awful. The pepperoni was not cooked at all. It’s still soft and squish, I don’t know how that’s possible. The veggie pizza was okay. The cheese sticks? How dare you call them that. These are not cheese sticks. There’s a whole section in the middle that has 0 cheese. I never get heartburn but someone the pizza from here gave me heartburn. I would avoid this papa John’s at possible costs. Don’t give this place your money. They don’t deserve it. *edit they also didn’t give us red pepper flakes or cheese*

Place an order and it was delivered to the wrong door and then when I called to address it the next day, when I was explaining what happened, “rob” the store manager rudely interrupted me. So I was robbed. Never received an order I paid $30 for and I’ll be calling corporate about the customer service. Bad experience multiple times

Seems another franchise bit the dust. Not only is Papa Johns outsourcing to DoorDash despite ordering directly from their app, but they don't care about quality of service anymore. I got a delivery tonight and the poor dasher was horrified to find out I had a decent chunk of my order missing and there was no way to contact them cause they closed by the time she got to me. What's worse is that there was an "unknown item" that was charged but not shown on her order list, which ended up being the pizza they shorted me on. According to her, it was some kid working alone and didn't give a dang about what's being sent out, just concerned to close the store before their scheduled time to close. Won't be ordering from them again which is sad cause I loved their calzones (papasidias) and roasted banana peppers. Update: the manager was willing to give me store credit for what was missing but didn't give credit for the tax or tip despite a near $50 order after tax and delivery fees, something they fail to show on their app final purchase order.