Marco's Pizza

Placed an online order on January 2nd at 6:36 PM. This included pizza, salad, dessert, and a drink. Wait time was estimated at 64 minutes. After 90 minutes the food finally arrived. No one ever called to say it was running late. I understand people are short staffed and weather is an issue but a heads up would be good. The driver showed up but did not have the drink. She said they didn’t have any but no one called me. She told me it wasn’t her problem. She told me to call the store and the would process a refund for the drink not being delivered. I called the store and said they had to wait until the driver returned but that my refund would be processed. Submitted a review and asked to be contacted. Nothing. A week went by and nothing so I called the store. They said they would pass my info along to a manager and they would be in contact. Never heard anything. A week later (today) called the store again. They said they would pass info along again. This isn’t that hard. It’s a 2L. You all need to do better and care about your customers more. I would like a refund for the drink I ordered that was never delivered. Love their pizza but don’t have any desire to do business with this location anymore at least not for delivery. It’s apparent they don’t care.

We discovered Marco's in the Denver area, in Colorado. It became the only place we wanted to get pizza, so you can imagine my delight when I found that Marco's is also in the Kansas City area. Same exceptional pizza, and friendly service. There should be a Marco's in every city and town. BEST PIZZA EVER !!!!!

We were having 5 grandchildren spend the night they love marcos pizza. When we order marcos pizza with a coupon buy a pizza get get two topping free we placed the order and marcos said it was expired 5/5 but just received coupon 5/10 so disappointed in marcos. Don't think we will be using Marco anytime soon!