Dickey's Barbecue Pit

Very disappointed in my order. Picked up 1 1/2 lbs of sliced brisket and sides. When I got it home and ready to serve, the meat was dry, hard chunks. Even though he sliced it. Because it was so dry it just broke apart to crumbles. Tried to call twice and just got a message to leave a message. So disappointed. $55 down the toilet.

I will never be back at this Dickeys again. The app had a promotion to buy a big yellow cup drink and get a free classic sandwich. It specifically said in fine print limit one per transaction. I placed two orders through the app, one for me and one for my daughter there was no issue placing and paying for the orders. The pickup time was about 15minutes apart. When I went to pick up my first order the person there said that he could give me the first order but couldn’t honor the second order because it is one per customer. My first question to him was if he new the difference between a customer and a transaction. He then proceeded to tell me it wouldn’t make sense to honor this and so forth. I told him that I am sure there person in corporate was above his pay grade understood exactly what they were printing because if they wanted to put per customer or any other stipulation there would have been one on the advertisement. The fact that the app itself allows you to use the code in multiple transactions only backs that up. Technology is too advance for them not to be able to add multiple use code blocker on the app if needed. I told him this was his rule and he was taking this promotion personal. I asked for the manager and he said he was and hesitated to provide me with the person name of who was over him. He just said to call corporate. I told him I no longer wanted the first order either and to refund me completely and I will handle this poor service with corporate. This was a complete waste of time and I would have respected him more if he would have said I will honor this this time and speak with corporate about the advertisement but instead he went on to mention MOST Dickeys don’t even want to accept any coupons but we do. I was not for sure what that even had to do with me and if I was supposed to feel honored for that or not.

Not a pleasant dining experience. If I want to eat off paper and plastic I don’t have to spend $17. The barbecue itself was OK, just OK, I really resented having to use plastic cutlery and the paper box holding my food. I guess my first clue should’ve been the empty parking lot at prime time dinner time. I wont be back.

This is the worst BBQ i have ate at. Customer sevice is very bad & the 2 ladies working there are not even in the mood to work. They even have all the tables dirty and the place is not even busy! Dry meat, all salads and hot sides are not even being stirred at all it all looks bad. I would recommend that this place needs to handled by a manager who at least has an idea of how to keep everything fresh and clean.