Jack In The Box

I'm a late night Uber driver, and when I'm done with my runs, I just want some quick food before I get home, and this used to be one of my favorite stops. Now, they are closed before midnight, even though all the signage insists this is a 24 hr location. Maybe they think that means 24hr/wk? Lol. That's okay. I'll just take my money elsewhere. Update: Same stuff, different month

Every time I come here there’s an issue. Whether it be my food made incorrectly or it be the terrible attitude from the employees. It really seems like no one cares about their job or giving good service. Only time I ever get good service is late at night, but even then my food doesn’t come correct. Today I ordered a teriyaki bowl, but it came with no teriyaki sauce, just plain white rice and chicken thrown on top. Not to mention I asked for teriyaki on the side because this ALWAYS happens, but I wasn’t given any. Instead of I was given soy sauce that I didn’t ask for. When I try to call the store to get it fixed, the number says it is out of service. At my last straw and I’m done coming to this location. I am a regular customer there multiple times a week and I’ve not once been completely satisfied with the service. If I could give -5 stars I would.

Quite a few times over a long period of time I would try to order through the app and I would get a message that this location was not accepting orders through the app. I had specials that were only good through the app and I'm not about to drive clear across town just to get the special. And quite a few times I asked for whipped cream on my iced coffee and was told they were out of whipped cream. So I'm not at all happy with this location.

HORRIBLE CUSTOMER SERVICE. I don't expect much, but if I could give negative stars I would, place is posted as open 24 hours. I ordered food online, they took my money, when I arrived they were "closed" had a guy turning people away. I explained that I had an online order and he let me in line. got to the window, SHOWED THEM THE RECEIPT ON MY PHONE AND THEY REFUSED TO HONOR MY ORDER. I showed up at 7AM and the place is still closed, FINALLY AFTER I KNOCKED ON THE DOOR THEY POSTED A NOTICE IT WAS DRIVE THRU ONLY. Janet was no help at all, unwilling to help/listen.

Look I've been to a lot of jacks in the Dallas area but this one right here in Irving is the one jack that has Amazing workers that actually make the food to come out looking like the commercials fresh and fast served I rate this a 5 stars for me cause I've tried a lot of jack n the box but this one is it.....