Dairy Queen Grill & Chill

Long review but very outstanding service... We almost always have great service and food, even when they're busy! But this Sunday one of the employees, who I believe was a manager, went out of her way to make my daughter's birthday. We ordered a personalized cake online ( which I now would NOT recommend, call the store and place the order!) When we went to pick it up, the lobby was closed because they were short staffed and said to go through the drive through. I started to worry... So we went through the drive through and explained what I ordered online and was asked to pull around next to the window. The wonderful women, who's name I unfortunately didn't get, came out to our car and informed us that the online cake orders are sent to a Springfield store who was supposed to relay the order to them. My daughter's cake never got made.🤦🏼‍♀️ Just when we said nevermind about picking out some random ice cream cake, she asks my now 4 Year old if she wanted a cake for her birthday. My daughter screamed YES! with excitement. The amazing woman went back inside the store and gave us a beautiful cake that said happy birthday and the colors even happened to go with her birthday theme! Like I said, I always have great service here, but on October 2nd she went above and beyond. Even when they were short staffed!! A HUGE thank you to that generous and amazing woman who I'm sure had quite a stressful day. You made my daughter's day! ❤️

Fresh food, great service. Only down fall was the lobby was closed. 10 months later: (second picture) Still so great, fresh, and tasty. This time we dined in. Very clean, fast service. Jasmine was spectacular. Very professional and helpful. We will definitely be back very soon! Thank you guys for a great experience and happy environment!