Pho One

Wow I am really shocked that anyone could say ANYTHING bad about these guys?? As you can see their ratings are mostly 5 stars with a couple of 1's. So I think the problem may have been the customers or a misunderstanding. No I'm not related to Jackie or Ahn. (Apologies if the names are spelt incorrectly) I've been a customer since they 1st opened and I know their names because they took the time to learn their customers AND remember them! I've seen their menu changes in the beginning as they tried to work out what was most liked and wanted. Some of the dishes initially that they tried were ok but now their menu is delicious and I've tried almost all of it! Highly recommend the Samosas, the spicy beef noodle soup, laksa and pho. They even had a Chicken Jerk at one point that was to die for! They have great food but the service is the best. I'm a regular at that shopping center and I hear them use many customers names. They've gone out of their way to make customers happy, they've made me dishes just before closing more than once and apologized profusely the few times they were out of something. I remember Ahn even going to Coles to pick up an ingredient they'd run out of for a dish I love despite me saying it was fine I'd pick something else. Now if that isn't stand out service and evidence of caring about customers I don't know what is! We are moving soon and I'll miss their food but I'll miss their smiles most. I wish them great success. They work damn hard for it!

I've never been so disgusted with the service in my life. Trying to order with a very pleasant lady, the cook came over as my friend was asking her husband what he would like. As he was parking the car. He said don't take woman's order as she was relaying it to the lady. He made her put back what was already ordered. Made her feel so embarrassed. The man has no idea how to treat customers. I've Been an executive chef for over 20 years, Incharge of over three hundred restaurants across the uk. If any of my staff spoke to a customer like he did. They would have been fired for misconduct. I will never go back to that place again. Or any of my friends. I'll educated little man. Hopefully he will be out of business soon. The foods alway cold anyway. Such a shame, the other staff are lovely. He needs to find a job as a road sweeper where he has no contact with the public, and where his level of intelligence lays. Regards Iain John Von Treptow.