Chicken Express

My current 4 star rating is based on our last trip here (March 2022). The food was good and hot and the order was correct (this time). The service was friendly but slow. Prior to our last trip - I would have given 2 stars. Previous trips were not great. Orders were wrong or missing things. I always check my orders now before I leave the parking lot. I ordered cookies and was given frozen cookies and told to let them thaw. Waited 30+ minutes in the drive-thru multiple times. I saw some new faces this last trip and am hopeful they can keep the good workers they currently have. This was the go to place for our family for a while and maybe it will go back to that. 🤞

We gave a large order to Chicken Express on Sidney Baker Kerrville, 200 pieces with sides and tea 337.00 worth of food. This was to feed people after our mothers Celebration of life (funeral). Long and short it was order to be ready at 10:45 AM when we arrived to pick it up to our surprise it wasn't even started! We finally received our at 1:45pm! Needless to say my family was truly upset many of our guest left hungry. We didn't get as much as a call from this store to simply apologize. I would not spend a penny at this store, management nor owner have any common decency.

If I could put less than a star I would, the person who took our order was rude and dismissive, me and my husband were having a really bad day, there were 4 employees outside smoking, which a big deal i worked in fast food i get it, but it was over 20 min, my husband was stuttering trying to answer a question the person asked over the speaker and they interrupted him loudly repeating the question almost angrily, this happened multiple times as he continued to struggle. They seemed to be rushing us and kept repeating the total after every item even the we clearly weren't done ordering. When we got to the window it took way to long to get our food abs they forgot multiple items. When went back in to get the items, they were signing loudly and mumbling under the breathe. They practically threw the bag over the counter to me. Customer service is horrible.