Steak 'n Shake

Ordered online for curbside pick up. Instructions said to pick up in the designated parking spot. I park and call the number like it said. No one answers. I call 3 more times over 5 minutes and no one still answers. On the 4th time I call and after 5 or 6 rings…someone picks up and hangs up the phone like you would do just to get the phone to stop ringing. I call back and nothing. I saw people walking around and doing nothing through the windows so they were clearly ignoring the phone. I would have gone inside if I didn’t have my 2 young children in the car. Finally gave up and went through the drive through. Of course by then my food was cold and incredibly greasy. Will never go back to this Steak ‘n Shake.

I haven't been to a Steak n Shake in one or two years. I ordered a cheeseburger using the kiosk which was fine with me. I received my order quickly but found it to be warm but not hot. In addition, I noticed the hamburger had changed. It now had a large bun that was crumbly and the meat had no flavor. It is too bad that the steak burger is not the same as previously served. I can go along time without returning.

Worst experience at any of the Kokomo steak and shake restraunts. The hamburger was not crisp. But very greasy and soggy...the ketchup was all over the place and the entire sandwich was sloppy. The shake I ordered arrived not even filled up to the rim (see photo - this is how it arrived) and the fries were sorta cold. I felt ripped off, the entire meal was below satisfactory at best. Do better. I'm a loyal customer and this experience will probably keep me from wanting your food again for awhile.