Hometown Pizza

Edited: the service has been kicked up a couple of notches! Going from a 3 to a 5 star. Good job, Hometown Pizza! The food at Hometown Pizza is really good, but the service needs to kick it up a notch. We stood at the front area “wait to be seated” sign and 6 employees passed by us without a word or glance. About 7-8 minutes later, the hostess came from the back and greeted us. The servers, delivery and kitchen employees could have made eye contact and said, the hostess will be with you in a moment. This is a good teaching moment, Hometown. Also, servers should check on their tables every 5-7 minutes. Some servers are better than others at this.

I love hometown, but this location has went so far downhill in every possible way. Food quality, missing items, food made incorrectly, service it’s absolutely awful. Not just the last time but last several times that we have used this location. Do yourself a favor and drive to Crestwood for hometown if you want a positive experience.

I had such high hopes for this place based on other reviews I read. I was highly disappointed. The girl working the counter was not trained very well in customer service. She certainly had an attitude, although did try to wish you a "good day" so that's something. Now the food. We literally threw most of it out. It was not fresh. The craut was hard on both pizza and cheese bread. The cheese bread looked, and tasted, as though it had been sitting out all day waiting to be sold. 10 out of 10 would not recommend.