Dairy Queen Grill & Chill

I understand it's a hard time for staffing but as a shift manager you need to keep the staff you do have on task. I understand teenagers make up the mid shift but they need to work. It took almost 20 mins to get 2 cones nothing else and I wouldn't be so bothered except there was 3 teenagers standing around gossiping while the made ice creams (not just mine) were sitting there melting, the dipped cone i ordered was almost liquid inside the shell by the time I got it for my daughter.

Disgusting, the coney sauce was so burnt it wasn't edible, I complained but they said it was all like that. The restaurant was so dirty the floors the tables and the mens toilet was backed up full of paper towels. Two male employees went in before me and obviously didn't seem to be bothered by it. To top it off the young lady who we believed to be the shift supervisor was coughing up a lung wasn't covering her mouth, shouldn't have even been there. We had to laugh when we left because of the A rating from the health department. We threw our food in the trash and left. Beware

I went inside bc the drive through was long. There was nobody in line in front of me and I waited 20 mins. The manager was standing around talking and never went to help the cooks! There was a tall young kid running the area they bagged the food at though and he was really fantastic. Apologetic and busy and really acting like a leader. I was grateful for him honestly!-- nurse krystal

Went to order bday cake. Went up to door and sign posted dining room closed due to lack of help. Saw employee on smoke break and asked if could order cake thru the drive thru. He said yes. I got in line and got up to speaker and told lady I would like to order a cake she said you will have to come back when dining room open and just pick from what we have made as lady who does cakes is off and don't know she will be back. I have been going to facility for about 15 years but recently very disappointed in this location not sure will ever go back. Quality of product and poor service not worth the high prices. Seems like lot of DQ's are having lot of problems from looking at reviews.

Just had a large ice cream cone. The first time they made it it was not done correctly meaning it definitely was not a large!! The kind lady in drive-through remade it and it was great!! I usually don't like to make a big deal out of something like that but it is expensive for a large cone so I wanted it not look like a small cone from McDonald's. No offense to McDonald's!! Thanks kind lady from drive-through you made my day off even better!!

Nice Dairy Queen location. The facility was clean for the most part. There was however, a large water spill in front of the counter which they did not clean up but simply put a warning sign up. The staff were really friendly and helpful. It did take maybe 7 minutes for them to make my blizzard however.