Kfc

First, I want to say they had a sign that said they were short staffed (which is usually a sign of poor management), so I tried to take it easy on them. DRIVE THRU I waited at least 10 minutes, listening to a speaker box that was making an awful clicking noise, before I was greeted by an employee. Once given the okay by the employee, placing my order was quick and easy. I pulled up to the window, paid, was given drinks, and asked to pull next to the cardboard dumpster and wait for my order, the wings on my order required extra cooking time. After 13 minutes of waiting I called the store just to be sure they remembered we were out here. They said they just pulled the wings up and would be out in a minute. They brought out the bags and quickly walked away. All of our items were there but no utensils were included and we purchased 9 sides. It took calling for 7 minutes, multiple times before anyone would answer (the dining room was closed). They finally answered, brought them out, apologized and gave us cookies. Once we finally started eating we realized the two ordered of chicken tenders we ordered were over cooked and saturated in oil. We were in Kentucky from Ohio and got what ever reason expected them to have like the best of the best chicken and we were highly disappointed and let down.

We used the drive-in Our family hasn't been to KFC in a VERY long time. I felt a little rushed by the guy taking our order. We asked about having the gravy separate from the mashed potatoes, and he answered with "the gravy is always separate," like we were supposed to know. I remember when it was NOT separate. I don't know if he was busy with DoorDash orders, but there were no cars in the parking lot and know one behind us. I am not sure what the rush was. We did enjoy our KFC when we got it home. Very hot. I do prefer other fried chicken from other places and the mashed potatoes still taste like they are made from a box. It was what we expected. The chicken was crispy, which is very important to me.

I waited in drive thru for 10 minutes only for the food to be horrible. The chicken was not fresh, I asked for no pickles on my chicken but it was loaded with pickles, I asked for potato wedges but received mashed potatoes and gravy instead. I was not compensated for the inconvenience like a fresh order of chicken strips or even an apology! I will not stop at this restaurant again!!