Pizza Hut

One star. I get how the stars work. I will 100% visit this store again. Ready? My wife was out with friends and I was watching the kids by myself. I ordered a pizza in a time which would guarantee appropriate delivery. As promised, the delivery was made. Hark! What's this? The wrong order. No big deal, As the driver just left I called up to the store to tell him that it was probably just switched with the other box in his handy carrying case. Instead, I was offered a refire of the pizza. It would take an additional 30 minutes. Not a problem, though, it would have been nice to get the first order correct. 30 minutes go by, as promised, my delivery is made. Hark! What's this, again? It's the wrong GD order. Again. Well, not totally wrong. The cheese sticks were correct. And they were fine. No qualms. The order is comped. I'm writing this before I receive my last attempt at a correct order. Will they succeed? We will find out. Order at your own risk.

We just recently moved to Laguna Niguel and ordered pizza from Pizza Hut for the very first time. I was told pizza will be there in 30-45 minutes. Pizza was over an hour late. One pizza had wrong toppings. The marinara sauce was about two tablespoons in a plastic cup for bread sticks. Pizza was of pretty bad quality. Pizza crust was only half covered with sauce and cheese. It was a bare minimum pizza of a really bad quality. So sad that Pizza Hut service and product has gone down the drain. Will never order from there again.

I order pizza once a week and this is my favorite store. I never have issues with my orders, the staff is always polite. The one thing I can't stand about this location they charge you a surcharge of 50 cents due to higher than normal operating cost. How do charge a customer on carryout orders? I am sure yum yum does not support nickle and dime the customers. You own a pizza hut franchise I'm sure you are not lacking profits. What makes your operating cost different from any other business in the area? The store is always hiring so I am sure you are saving from lack of a consistent workforce. I am sure I will get an email a couple of years from now, class action lawsuit for charging the surcharge. The great thing about this neighborhood people have money and influence one day someone will notice the bogus charge. I lack both so I will just write my review.

I celebrated my PhD last night in this fine place. Well we had a magnificent evening and the venue was indeed one of the reasons for that happy gathering. The team participated in a very nice manner, the cooking was very good and my guests were very happy. We shall definitely visit again for more celebrations. Thank you very much.

Beware!!!!! I ordered a pizza for delivery 12:00 pm. I did not receive my pizza until 1:56 pm. I live 3 blocks from this store. I contacted the store at 1:00 pm and was on hold for 20 minutes. They assured me the driver was on his way. I received the pizza lukewarm 36 minutes later. The kids at are pool party were starving. I ordered this pizza on Tuesday not a weekend or Friday night. If you counting on this place give them 2 hours for delivery....

I have had three bad experiences with this location over the years. First, was the time they never delivered my food after three calls to them with them promising me it was coming till I finally went to sleep hungry (I was stuck with no car and no place in walking distance). Years go by, I give it another shot. It's fine as long as I order pick-up. But this one time, I order for pick-up and the guy on the phone is rude, so I'm glad there's a girl there when I pick up. Then today, I decided I was in the mood after seeing an ad, I inform the southern-accented guy I have a hundred and he explains as rudely as possible that they won't accept it. Honestly, I start to figure I'll use a card instead, but his attitude was so dismissive and jerky. Then he hangs up on me, anyway. So yeah. I'm done. Three strikes and you're out. I'm almost relieved to come here and see people with similar experiences. It must be a management problem since it's been years. I don't order in a lot, but I've never had this problem with Dominos or Papa Johns. They get my business from now on.

Since California legalized marijuana, this is one of the worst places to order a pizza delivery. Every time ( thankfully it was only 3 ) they have every single time forgotten something that we ordered. I am being kind about the 2 stars that I’m giving them. The food isn’t anywhere near to a normal Pizza Hut . Please save yourself some money and DO NOT order anything from this place.