Firehouse Subs

I went to this location last night & even though they were very busy they made sure to great everyone that walked in the door kindly. After I placed my order I had to wait a bit which was fine. When I picked up my order the lady said she comped me a free item because I had to wait so long. Thank you to the staff there for looking out for your customers! Even on a Sunday evening & being swamped with customers they were all very upbeat & even dancing while filling orders. Definitely will be going back to this location.

APOLOGIES FIRST!!! I meant to write this review a couple months ago & forgot. I wanted to thank the manager. I believe her name is Janette. I have been purchasing from this Firehouse for several years now & they always provided great customer service & especially the subs themselves! Hook & Ladder is my FAVORITE!! But I did try their Steak sub (Philly style) a couple months ago. I filled out the survey they sent to my email. This was the 1st & only time I didn't enjoy my sub from there. Janette personally called me to apologize & offered me a large sub of my choosing! She was friendly & and lovely to talk to. I am always happy with their food & service. But she handled it professionally & with a courteous approach and called me promptly to offer an apology & a free sub. This is the quality of customer service that we rarely see anymore. It was a refreshing change from many other businesses I patron. . Thank u Firehouse for always providing stellar service!

On 6/6/2022 around 12:40 to my surprise I had one of the best experiences in Firehouse subs. As a newly diagnosed Celiac it has become very scary to eat outside of my own home. It's quite depressing not to be able to go anywhere anytime more. When I heard they offered Gluten-free bread rolls I could not resist. When ordering my sandwich I asked if the person making my food could change their gloves do to my allergy. The manager I wish I had her name , made sure everything was sanitize everyone in the line change their gloves they change the paper in the foil on the oven I don't know if this is customary at all firehouse subs but I know that I will definitely be returning to this particular one because not only did I enjoy my sandwich I did not get ill and it means so much to me that I have a place I can go and feel safe to eat! Thank you all!

The medium brisket sandwich 🥪 is awesome. It melts in your mouth 👄. But to expensive ☹️. Couldn't even get a drink bc then it would cost me $15+. For 1 medium & 1 large it cost 😵 $25. The employees are very friendly👍!! Just a thought, when people enter don't yell the greeting as soon as they open the door. It can be very startling. Allow the customers to come inside & the door close, then greet them.

Firehouse is a national chain of hot sandwich shops. Their theme is fire department related and they give a percentage of their sales to public safety. I have visited this location many times. It's never too busy and is usually pretty clean. Although on a recent visit it was raining and the ceiling was dripping. They serve hot sandwiches that are freshly prepared after you order. I generally get a club sandwich, but have had a Pastrami and it's good too. My wife enjoys the turkey sandwich. Also, if you like Lime-Aid, give there Cherry Lime-Aid a try. Good, hot sandwiches at the average price of $7 - $8.