Domino's Pizza

The service is inconsistent at best. I only gave them the 3 stars because I did not want to take credit away from the few hard working employees they do have. My last visit was especially disappointing when I saw a raw ball of dough sitting on the counter by the register (needless to say outside of the food prep area). I brought it to the staff’s attention to which he acknowledged he knew about it. No attempts were made to clean it up. Do better Dominos.

I have a free coupon from my apartment complex for this location. It’s for a simple free large pizza with one topping. I called the first time, the guy mumbled and placed me on a five minute hold. After realizing no one was going to pick up I called again just be put on hold, spoke to some one else and was placed on hold again. I spoke to four people who tried my coupon code and it apparently doesn’t work. Yet I received it in the begging of the month from when I moved into my new place, and there is no expiration date. However, I spoke to two “supervisors” and no one was able to honor this coupon. They didn’t even try to compromise with me.

I ordered online and requested 3 topping pizza and 2 lava cakes. Received 1 pizza for the price of both we were told by managers name Casey that the app messed up. She blamed it on the app. We asked to have it fixed and she stated there was nothing she could do. We will go corporate and make a formal complaint and possible above that (BBB). I understand short of help but not to make it right and satisfy a local customer. This is our 2nd complaint.

***Update*** Ordered the new cheeseburger and chicken taco pizzas, as well as the ExtravaganZZa. All three pizzas were swimming in grease, to the point of soaking through the boxes. All three pizzas were inedible. We gave feedback on the app, and we were offered either 60 points (1 free pizza) or 20% off our next order. There was a third option that said "I don't want either of these options". Thinking that it might get us some further help, we clicked it. It closed the feedback portion and just took us back to the app. We then submitted a complaint via email, to which we got no response. We will not be ordering from them again. Recieved an email from the General Manager Ruth. She apologized for the quality of food and offered to replace our order and try to redeem the bad visit. We decided that we would give them another chance. So we called and placed our order with Bailey. There was some confusion regarding the credit, but Bailey quickly offered to call the manager, and shortly he returned to the phone confirming the credit and ready to take our order. When our order arrived, it was correct except for one of our pizzas. It was supposed to be thin crust but it arrived as hand tossed. Even with this mistake, the pizzas were great and we are glad that we gave then another chance. Ruth and Bailey are super helpful