Pizza Hut

“1.5 hours wait time because we are busy!” That’s the response one gets when an order doesn’t get delivered within expected time posted on the delivery receipt & App. No concern for customer experience! When called up, the order was soon on its way! If there was a wait time then how come order status changed so quickly! An order that was placed at 7:58pm got delivered at 9:21pm, DELIVERED COLD!

Worst service ever. Ordered online and stated I wanted contactless curbside, because it was offered. I get there and there is no phone number posted for me to call and let them know I was there. I had to look it up and when I called I was immediately "asked" to be put on hold but wasn't given a option. I waited 9 minutes before I finally went into the store. And even though there was opportunity for someone to answer the phone, and I can hear it beeping next to the guys head, no one answered the phone. I ended up hanging up when getting to the counter at 12 minutes! I get that they were busy, although walking in and witnessing that people were ignoring the phone was absurd.

Pizza Hut is not what it used to be. I ordered a thin crust pizza, and the only thing that was crunchy was the outer crust. The rest had to be torn at just bite through. Toppings were fine. I also ordered a double order of breadsticks. Same thing. They were tough to tear at, and had almost no flavor besides the bread. They used to have lots of seasoning and be way more soft. Finally, I ordered one of the Hershey's cookies. Super disappointing. I guess I was expecting soft and gooey. But it was hard and crunchy. But that may just be my taste doesn't match their flavor profile. Overall, not thrilled with Pizza Hut, and I will stick with Dominos. They are always on point. And priced just as competitively.