Subway

I used to work at this store and my god I can say the quality has fallen off dramatically. I ordered three foot longs with the mobile app and only one of them was correct. The attention to detail is horribly lacking at this location. If I order extra sauce on my sandwich I expect it to be all throughout the sub and not just on the ends. These subs had no layers to them, no feeling of actual care when making it just a smashed together sub of toppings with a drizzle of sauce on the outer edge. I was really disappointed with the quality of my order and I hope they can do better in the future. Maybe I'm just a stickler for detail but every sandwich I ever made while working for them you tasted every layer and ingredient, I took being a veteran sandwich artist seriously and would bend over backwards to meet a customer's needs/wants. Regardless of the request even if you wanted a crazy level of extra sauce you got it and left feeling satisfied regardless of how messy it was. I'm a former night shift team lead and trainer/veteran sandwich artist and I can say this restaurant is not up to par with subway standards.

Note to the franchise owner for the Subway at Tates Creek Center.... Either conduct your buisness properly. or close this one down. It's nothing but a hang out place for vagrants anyway. I've given this place every chance... strike three, you're out. Maybe the health department should come by and have a look.

Normally, this subway is fantastic! But today, unfortunately, I was less than pleased with my visit. I was taken care of by a young lady, who I assume was new, I’m usually very happy to give someone experience who is new. However when walking up to the counter I wasn’t acknowledged at all, the lady stood and waited, while I was waiting, to be told to take care of me and I could tell she very much didn’t want to. My bread was torn instead of cut, burnt because it was left in too long and ranch was put on instead of the mayo I asked for, nor did I get the extra cheese I requested because she barely put any on to begin with. None of the mistakes were corrected or apologized for, and I’m not too happy with my sandwich. Again, usually the sweet older man and the younger gentleman provide excellent service, but I wasn’t pleased today. Hopefully the attitude can be changed, as that was my biggest complaint. A simple “sorry about that” would’ve fixed everything.

Normally this subway does really well with my orders but I walked in to get an online order only to have two extra side items missing from my order and only half of the things I ordered. This has happened before a couple of times recently but I thought that it was a fluke. Also the customer service is absolutely terrible as I even checked to make sure I got all of my side items correct only to be told rudely that they were in there.