Waffle House

I called in an order for pickup. I wanted a waffle, cheese eggs and sausage. I asked if there was a meal for that, the lady on the phone said yes it includes hash browns or grits. I said I didn’t need those and so we finalized my order. Upon entering the store, the welcoming friendliness was not there. Then when I went to pay, I was presented with a $13 total. I was a little curious to see the breakdown, so I grabbed a menu while I waited and seen an all star meal that included a waffle, eggs and sausage for $9, so now I’m really confused. So I asked the lady if this was what I got and she said no, you didn’t want hash browns. I didn’t want to argue over $3, so I’m like ok, if I had known that it was cheaper this way, I could have just thrown the hasbrowns away, of say give them to someone in the store! I’ve worked in retail my for over 30 years, so I know what it looks like to go over and above to take care of customers, but just to have mentioned to me that this meal made the most sense for me because it’s cheaper!, would have been nice and almost effortless! I see why on Yelp the rating is 2.5, because if this store doesn’t really show any interest in taking care of customers by offering simple suggestions like that, then I can see this store having more one and done customers like me. Maybe the lady that answered the phone was having a bad day, or maybe she didn’t understand when I said I didn’t want hash browns, didn’t mean that if it was cheaper, that I couldn’t have taken them anyway! I pray for a better day for the young lady who took my order and for the store in showing more friendliness toward their customers!

There were three of us.. As soon as we walked in, they yelled at us that they were cash only. That was fine, we have cash. As we headed towards the larger booths, they told us we couldn't sit in that area as it was for employees. Okay. We went towards the counter seats. Once again we were stopped and told it was reserved for "co-workers". This left only the 2-person booths...for 3 people. We left. I can't review the food, but the service was the worst I've ever encountered.

They said they was closed due to short staff (2 workers and a security guard).Would not let us even place a Togo order. While waiting in the parking lot discussing where we was going to go eat next a man pulls up to go in so we telling him the place is closed. The security guard opened the door trying to wave the man (white) in the door. I speak up and say why are you going to let him in but tell us it's closed. He proceeded to tell the man sorry we closed. Bad business. I wouldn't give them one star for this service. We to another waffle house a few miles away had 2 workers and no security guard took my order had great customer service and you could dine in if wanted to

The cleanest Waffle House I've ever seen. Super friendly and personable staff. Regina was the best. Look for her blue hair. She's a doll. If you're looking for comfort food and love the diner experience, check this place out. Not to mention.....check out this grilled chicken salad with baby spinach, fresh diced tomatoes and a balsamic vinaigrette.... It was delicious. Who knew Waffle House made great salads?!? Two thumbs up.