Wendy's

The employees that were working went above and beyond to accommodate me . I had been to the bank next door, and as traffic was terrible at that time , I decided just to stay parked in the bank lot and walk into the Wendy's for our order. As I went around to locate the door , a very nice employee let me know that they were closed inside and asked if I had an oversized vehicle. I told him I didn't but it was just easier to stay where I was and walk ..... He agreed w me and told me just to go around the drive through side to the front door and he'd have someone come around to take my order. Clearly he didn't have to go that far but he did . When I got to the door the hostess with the mostess was so kind I'm taking my order writing it on an empty bag and walking back to the kitchen to turn it in. Then she walked all the way to the front of the store again with my total, I handed her the cash then she made the trip again to bring me my change. And I informed her that she could have brought the change with the order but she insisted it was no problem..... Smiling the whole time and just as sweet as could be. And approximately 3 minutes later there she was again with my order. I just want to thank you guys for going above and beyond and working yourself a lot more than was required ..... But just to let you guys know that it didn't go unappreciated. You two employees, especially the female that took my order at the door. My hat is off to you for being the kind of employee that all business owners should want. Give this girl a reward for earning one of the longest reviews I've ever written . Thanks again and we will be back because the burgers and fries were also excellent ..... As I expected them to be. Thank you all!

We happen to love Wendy's, my first job was at Wendy's but this restaurant was problematic before the pandemic and has only steadily worsened. The credit card machine glitches constantly and has for months or more. They don't put a sign up before you get in line at the drive through and because this is literally the slowest chain in town you have lost 40 minutes and go home without food because you forgot cash. Our orders are frequently wrong but the food has been tasty enough lately. I can forgive staff shortages to some degree because many establishments have suffered. I get very frustrated at the extremely long waits in line (I looked at my GPS data for the past year and it was insane the time lost.) It makes me question whether the franchise owner is trying to make this a good place to work? Employees getting paid minimum wage having to deal with angry customers over incorrect orders, long waits and people driving away without food because technology fails is just disheartening. I hope things improve soon 😞

The Manager of this location should be let go. Sign on the door gave hours for dine in. ALL DOORS WAS LOCKED. A customer inside opened a door so we could enter. NO other customers were allowed in. An Asian American family came. She actually opened the door and told them to use the drive thru. I was appalled at the Managers attitude.