Dunkin'

The donuts that I had were dry and no flavor. I was so disappointed because I was enroute to church and didn't call or go back. Also, I had a reward that was supposedly a discount for a butter pecan coffee which was good, but half full. The cup was very small for $3.49. Where was the discount from my reward? I shared my concern with the young woman who prepared the coffee and she said that's what you get I went on my way and haven't been back. Also, before that visit, I hadn't been there in over a year because I'm not a coffee drinker or regularly eat donuts

Dunkin literally refuses to give people's money back on items they don't have. I've called corporate and reported to the BBB. Corporate couldn't have been more clear on how much they didn't care. They find it easier to lie and hang up on people. They basically took $14 and refused to give me a product for it. I've tried now for 9 weeks to get a refund only to continue to be lied to after telling me they already gave it to me. Asking for the date of said refund, I'm hung up on. 100% of the time. They'll offered a credit, but when using the credit, you don't get items again and it's a never ending loop. Looks like I'll find a nice mom and pop shop. Or Starbucks is going to get my money. I'll never attend Dunkin again.

I’ve always had good experiences with the staff and love coming to this location. However, I ordered a hot latte rather than my usual iced and when they handed it to me it felt really light. When I opened the lid the latte was 50% foam. Obviously when you order a latte you expect some foam but this was excessive. I paid for a large but ended up getting a small in actual coffee. The picture below is before I drank any of the latte.