Costa Coffee

Busy at the till point so clearly popular, but all staff were working hard, served very quickly once ordered, loved that there are reduced items in the lunch fridge. My table was clean and staff cheery and helpful. Lady, name badge may have said Jessica? Unsure. She got pulled off her break by what appeared to be a complaining customer who asked her to sit down and listen to her thoughts on the wrong ways they were doing their job (overheard something about her views on ‘tables not being cleaned’ bearing in mind customers were helping themselves to tables that had only just been vacated by someone not even out the door yet so no time for staff to clear, let alone clean). Your staff member was amazingly calm and dealt with this lady so professionally, despite her suggestions that I know as a waitress are not always possible during busy times and in this type of fast paced cafe are inevitable.

Good quick service polite staff. Place wants brightening up comes across as basic & a little depressing. The other one near Old Debenhams has had a refurbishment & is lovely & cheerful with modern colourful comfy seating. Only downside with that one is the fact of only one toilet (out of two) because been out of order for 3 weeks!! In a row! Not good Costa & essences not topped up!