Einstein Bros. Bagels

EDIT: Just after posting my review, I looked at some other reviews of this location, and customers have consistently had the same issues I did. These reviews date back over a year ago, but despite replies from the location management nothing has changed! Don’t spend your valuable time and money at an establishment where the management willfully ignores quality issues, and is content w/ negative customer experiences. If I could give less than 1 star I would for this mediocre excuse for “food service.” It’s time for me to break up w/ Einstein’s. I don’t know if it’s just this location or the chain overall, but the quality has really gone downhill. On the app, Einstein’s reminds customers that supply chain issues might impact ingredient availability, but I’ve not noticed the same issues at other chains at this point in time. Besides, some of the issues predate the pandemic- the bagels are consistently underbaked. They are pale to look at and gummy to eat- I always finish baking (not toasting) them at home. Just an extra 5 minutes in the oven finishes the job I paid Einstein’s to do. This morning I ordered a few bagels which were literally cold on the inside, as well as the lox bagel which comes w/ cream cheese, capers, tomatoes, red onions, and lox. The tomatoes were green in the middle and crunchy- not ripe at all. And I received precisely 2 small pieces of lox- each were exactly as big as the underripe tomato slices, and didn’t even cover half of the bagel slices. I moved them both to one half of the bagel, which was an appropriate portion, but now I’m left w/ half of a bagel w/o half of the ingredients it was supposed to come with. This for $10. Honestly, it will be less trouble, cheaper, and tastier to make the bagels myself, which is what I’m going to learn to do. TL:DR Inferior quality is not worth the price.

The staff is always rude. And the last time I went in it was 145 and they had closed 15 minutes early. I asked a staff member who was taking trash out I'd they had closed early and he said yes I asked if he had any bagels left and he laughed at me and said we are closed when it wasn't even 2 yet still. It's like they don't care about the customer at all. It's very poor to treat long standing customers like that. What if I was trying it for the first time ever that experience would definitely sway me to never return there again. If you don't like your job get another one stop forcing your fowl moods onto others and treating them poorly

Servers are always very kind but literally every single time I have purchased a breakfast sandwich from them (approx. six times in the last two months), the breakfast sandwich was served to me cold... Literally cold to the touch, with the cheese completely unmelted. The first few times, I either had to eat a cold sandwich because I was on the road, or I had to take it home and heat it up in my own oven (at that point, I could've saved myself time and hunger by making myself food; the point of buying from Einsteins is so I don't have to). Recently, I make sure to check the sandwich before walking out of the store. Each time, the kids working seem surprised when I tell them my bagel is cold and cheese is unmelted. Why are they shocked? Can't they feel it's not hot when they take it out of the oven? They should be properly trained on how long to keep a bagel in the oven; they're nice kids, but I'm paying almost $10 for a breakfast sandwich when I'm on the go/hungry.... I should at the very least be getting a warm sandwich.

This is consistently the worst Einstein Brothers location I have even been in. This was my 9$ Cheesy Hash Brown Farm-House Bagel. Apparently someone forgot the cheesy hash brown part. (It’s legitimately in the name.) But judging by the fact you failed at even the bagel part I am not the least bit surprised. Could you possibly refer me to a different location that can handle making these correctly? Edit: I was referred to their website where I took the time to fill out the form and was never contacted. The verdict is in: Einstein Bros truly doesn’t care about their customers or quality control.

Whoever is responsible for baking the bagles does not seem to have the same level of quality expectations as most other locations. I have been there 3 times and several of the bagels appear raw and not topped appropriately. Here is a photo of the same sandwich fro. This location vs a different one. When. I mentioned it to them the employee just said "It's not raw I can cut one to show you."