Domino's Pizza

Did an online order and when I got there it still wasn't ready, so I was given a few more minutes to wait. Went in again, and it still wasn't ready. I lost count how many times I went in and it wasn't ready. I'm not sure how many workers there was but usually it's about a 15min wait, given a time via email is what customers expect. I saw my pizza and the edges were burnt, not like golden brown, like black edges around the whole pizza which I don't eat the crust anyway but the fact that they handed it to me like that was just something I kept in mind for this location. The inner pie was fine so I would just say, either clean the pans well from that pizza before or idk, spray something but it's not acceptable to burn crust of pizzas. This was also odd because I chose a hand tossed and it did not have the garlic taste I usually get, there was something off about the way it was made vs the way I requested it. I should've taken a photo to post this for future reference for the bakers....

Ordered pizza on the app. Arrive at the store and pay and expect to wait about 10 mins for my order. 25 mins later I ask Jesse where my order is and he said he was working on a timed order for a high school and my pizza wasn't even in the oven yet, basically that once he started working on the timed order my order got bumped to the end of the line. He was the only employee in the store besides one driver. I was a driver at the Kipling and Belleview store for 6+ years and that crew would NEVER let a customer sit there as long as I did with no order and no explanation. Jesse was nice enough and refunded my money but no TEAM-WOW this time around.

I was able to track the driver when ordering my pizza. The driver left the store to deliver my pizza at 4:26 and I did not get my pizza until 5:05, so it was in the drivers vehicle 30 mins or more, arriving simi warm. Pizza looked like it was made a couple of days ago and just warmed up. Looked very dry by the time I got it. I don't blame the drivers, they have several pizzas to deliver, but there should be more drivers so the customer doesn't have to wait so long and the pizza is fresh. Never again I will go else where.

I would really rate it a 3.5. Its not terrible, i will go back again. But the wings pretty upsetting, it seems like they are saving money and skimping the sauce. I like my wings to be drenched. I dont expect dominos to do just that but my give me a taste of the sauce at least. The pizza was good i got a lg, extra sauce ham hand toss. Only issue with that is i cook the pizza like 3 min longer. Overall not terrible an as i said i will go back.