Swiss Chalet

Nestled in a small strip mall, this location for Swiss Chalet seems a little dated for decor. Further investigation reveals that it will revert to corporate ownership in 2023 and would be renovated but I could only review it in its current state. Seating is ample and it can accommodate larger parties or even events. We ordered the cheese pizza combo for the kids' meals while I got the double leg. The pizza was rated well by the kids and I found the chicken to be just as consistent as other locations. Service is excellent and they are staffed with experience. They know how to manage their customers despite the high customer-to-waiter ratio. Parking is ample and not an issue in the area.

We had a nice dinner. Tracey served us and did a great job. She was friendly, prompt and very kind. Unfortunately, there were two people complaining the next booth over from us about the service saying they were in a rush. ( they didn’t wait long for their meal… less then 20 mins and were very rude) Who eats out and then is in a rush? My teenage children can time manage better than that. The acting manager was very calm and dealt with the situation swiftly and properly. Tracey and the rest of the staff handle the situation well and apologized to us for having to witness this ridiculous behaviour. I recommend this location and Tracey as your server.

5 stars despite 1 star waitress named Marilyn i think but rather old woman if name incorrect. Read on. My wife and I came here to meet to have a first time get together with her coworker friend and her husband. The young male greeter at the door brought us in and just before we sat at the table he gave us, I asked for a booth. The waitress in the section we were to be sitting in, immediately bawled out this young man saying he needed to stop doing this and sitting people as he was. She was gruff and obstinate in front of our group, the table she was at and anyone in ear shot. A conversation best left behind closed doors. She rubbed us the wrong way from the get go and free advice lady but had you apologized to us and told us you were short staffed, it'd have gone a long way to making amends but you did not. She was slow getting our drinks which us understandable but we didn't know yet about the short staffing yet. We did need a few extra minutes to decide on our meals and when we were finally ready, the gruffster asked us if we were the type of group that liked chatting awhile before ordering. Strike 2. I had to remind her my wife and I got pie slices with our festive meal. She never brought our Lindt chocolates and I forgot myself with all the drama. I'm usually a good tipper and hate leaving nothing but I didn't want the rest of staff to suffer bc of her so I tipped 2 dollars on a 43 dollar check. My wife's friend's husband tipped 0 on a 76 dollar check. After we got up to leave she slammed a tray down hard on our table to send us a message. Strike 3. We sent her one message back by tipping that young greeter 5 dollars each for polite service. Myself and the other husband complained to the manage on duty. Because she is great at her job, she gave us 4 passes to free meals along with the apology the waitress should have given us which would have changed this encounter entirely. So kudos to the manager and greeter but free advice to you madam waitress. Your service was far and away the worst of my life and bad day or not, your behaviour was inexcusable. Most ppl could and would forgive you with better communication but you made a poor to no effort to fix this service and you're unworthy of any tip for how you treated us. Luckily for you the young man greeter was honest to a fault and put the 10 dollar tip in the staff jar but we'd rather he kept it if only for you to see Nunavut (pun intended). Summary. 5 star greeter, 5 star manager. 0 stars and 0 class to our waitress. I'm tempted to return if only to catch a glimpse of you in action preferably across the room to see if you can learn from this.

Ordered take out. Staff was busy but one staff member Rahul made it a point to ask how my day was, and made small talk. His kindness in those few minutes changed my whole day. I was able to visit the next week for take out once again “how are you doing today ma’am” I also witnessed him help out a co worker who was struggling and he did it selflessly. Amazing work ethic, amazing character, Great worker!

My family and I had one of the best dining out experiences that we have had in a long time and it is all thanks to a incredibly special and kind waitress, Wanda. My son was diagnosed with celiac 2 years ago, his world was flipped upside down. Swiss chalet is one of the few places that he can eat. Tonight, unfortunately the one fryer wasn't safe to use for him but it was ok because Wanda made him feel so special. She went above and beyond her job and made not only his night, but my whole family. She did all of this for us right after having an unfortunate incident with some angry customers. I was impressed with her composure and being able to serve us so well, when she was clearly very distressed by the other customers. She showed us true compassion and kindness. It wasn't just about a dining out experience, it was also seeing that there are still kind, wonderful people in the world. We appreciate you Wanda, beyond what words can express.