Pret A Manger

On entering the establishment, I was greeted with a warm smile by Lana and her colleague Pablo. I purchased the chicken, avocado and basil sandwich (which was delicious) and I was delighted, as it was a hot day, to be gifted a Pret cooler by the wonderful people serving me. Well done Lana and Pablo- you made my day!

As a regular at Pret, I figured it's about time I share my thoughts on the place. It's not like I feel obligated or anything, but their coffee is seriously worth talking about. I've lost count of how many times I've stopped by for my caffeine fix, and they've never disappointed. But the coffee isn't the only thing that keeps me coming back. The staff at Pret are always so friendly and attentive – it's a bit surprising, honestly. You don't often find such genuine customer service these days, and I feel like I just have to mention it. So, if you're looking for a consistently good cup of coffee and a place where the staff actually seem to care, give Pret a try. Trust me, as a loyal customer, I wouldn't steer you wrong.

Very rare that you get really good customer service in retail coffee shops - and today I did. Mario at Pret Queen Street was excellent! Thank you for listening and for your great customer service today. Recommendation: I LOVE Pret coffee, but have recently been diagnosed with an intolerance to raw sugar... and yes I love my coffee with some form of sweetener (but not pharmaceutical). Please could Pret add honey as a ‘shot’ to the drinks menu. Thank you!

Clean and brightly lit establishment with the usual Pret offerings such as sandwiches, coffee, salads and juices. This store is particularly spacious with plenty of seating and tables. It is much more inviting as a result. Even with the large seating area, there was plenty of room for walking around and shop leisurely for your lunch. The porridge containers were a bit small. I had to purchase 2 cups to fill up. The cashiers were friendly and efficient. Condiments such as sugar were properly supplied. Napkins, spoons, forks and knives were plentiful. The 2 separate entrances were propped open in winter weather, leading to a rather strong draft within the restaurant. It can be uncomfortable if you sit near the doors or in the direct path of the wind.