M.e.d. Cafe

I'm in two minds about this place. On the one hand, it's in a good location in the heart of Merton Abbey Mills, the music and atmopshere is great, and there's both inside and outside seating which is great on a sunny day. The coffee is fantastic and it's a decent environment to do a bit of work on the laptop with the WiFi provided. But on the other hand, some of the staff (I suspect it's the management/owners, but I could be wrong) clearly need customer service lessons - they aren't friendly in the slightest. They don't bother to greet you or use basic manners. They are generally just rude. Some of the staff, I suspect these are non-management, are very friendly and welcoming. The place seems to have a very high turnover of baristas which makes me think there's issues with management. The food is also edible but nothing special. So, in the same vein of other reviews, depending who's working, you could either really enjoy this place, or you could dislike it. Bit of a shame really, with a management attitude adjustment I'd support this local business unreservedly.

I went twice - once for brunch with friends, another time for coffee. The first time food was pleasant and coffees and cocktails good. The other time coffee was much worse. The same goes for the team - it seems a bit of a lottery whether you encounter someone smiley and social or not. Nothing to fault them on other than the inconsistency. Hopefully things will get better and more consistent over time as Merton Abbey Mills really need a nice coffee shop.

Our favourite place to visit for a great cuppa coffee where we’re able to sit down and converse until we’ve realised we’ve been there for nearly 2 hours. The comfiest spot in Colliers Wood for good coffee with great friendly staff. Always recommending this spot to our friends and family who come to visit. Keep up the good work guys.

I've been coming here for a while and what differentiates this cafe from other cafes are the staff. They have such a wonderful, inviting energy! The coffee is also good but the atmosphere is what keeps me coming back; the staff are a testament to what a local coffee place should be. I've felt comfortable enough to bring my laptop to work until they close and I can honestly say that, whether it's busy or quiet, they are working their butts off 'till the very end while being friendly and attentive. They care about what they're doing, the customers, and each other which makes for a much less sterile environment than the big franchises populating the high streets. If they can maintain the energy of staff they currently have, this place will only go from strength to strength. Bring back the meal deal, ha! Keep up the excellent work!