Tgi Fridays

My rating went up only one star because it was horrible in 2016-17 where I've seen waitresses come out crying because of how the manager treated them and they were severely understaffed which caused longer hours for their employees. Which made wait times extremely longer and the employees irritable to impatient customers. My revisit in 2022 was better but I didn't stay as long because I wasn't to much of a fan but my guest wanted a burger so we went here. Our server was great and the food remained the same except I missed the appetizer deals they had back then. It has improved and the wait times were better but past events had left a bad impression for me.

Potatoe skins were so reheated and burnt that they had no white potato. The shrimps were heated so long they were chewy The onion rings had no breading. The chicken on the parm alfredo was overcooked. The NY steak was dry and not hot. 1st and only time eating at TGIF. I will be going to 1 of the other 2 steakhouses located next door! Manager Brittany didn't show compassion and wasn't able to recover the customer. she said she was unable to give a full refund or even a partial refund.

We usually go for drinks and live music which is great; no complaints about that. Only complaint is the food. Tried having dinner 3 times and ordered something different each time hoping it was just an off day for the chefs. The food is awful. First time just ordered the combo appetizer and the potato skins looked microwaved 5 times with no potato in it. It was just skin pretty much. Second time ordered spinach dip and chips and salsa and the chips were stale. Salsa was just tomatoes. I ordered the sizzling chicken and shrimp and it had no flavor. The worst plate of all- the new Cajun chicken and shrimp. This is the worst dish I have ever been served at a restaurant. The chicken looked like it had just been thrown in the microwave. No seasoning whatsoever. It looked gross. Not even salt and pepper. Nothing on it. The sauce was more white than reddish, as the picture shows. I couldn't eat it without adding salt and pepper. Even the bartenders ordered out and got other food for their break. People across from me also ordered the same thing because the picture makes it look good. Their face was also that of disgust and they also asked for the salt and pepper. I expect more from a place where the plates are over $20. I was hungry the last time I went just for drinks so just got cheese fries. That was good. The only thing so far out of the last 4 times I went. Chefs really need to step up their cooking. Jack in the box is better, honestly.

Poor customer service. Argued with a customer. For some reason they were unable to split our check and gave our party attitude. James was great and explained everything but Ashley and the cook were impolite. Will not be returning here and will be contacting the next manager who is polite enough to speak with me without laughing about the situation. I just hope everyone who works there learns how to us "the new system" so that issues don't continue to happen

When I received my meal it was lukewarm and the cold slaw was watery, informed the wait staff. His response was sorry about. I didn't send back, because we know what can happen in those circumstances. I finished most of my meal, I asked to speak to manager. He repeated the same sentiment as the waiter. "Sorry about that." Needless to say, I will not patronize this restaurant any more.