El Pollo Loco

slowest drive-up service I have EVER had in my life!! They averaged 4 minutes per car just to get to the window to order. When I drove around the corner there was only one car waiting at the service window so once the food was ordered apparently the meal was prepared quickly. What is up with this? One order should take 1 minute on average, 2 if you have a difficult customer. Not stopping here again.

The food was good as usual but this time around, the supervisor (don't know her name) took my order and never really looked in my general direction. Although she kept saying she was sorry for having to ask me to repeat because she was so busy laughing and talking to her coworkers. Didn't realize that she gave me the wrong drink until after I got home and ate. I'm one of those peeps that doesn't drink until after they finish eating. Ending the meal with their strawberry-lemonade is no high point. El Pollo Loco is good maybe even great in so many areas, but that stawberry-lemonade is not one of them.

TO MANAGEMENT; Why every time I order a salad, your employees forget to give me dressing? I specifically told the young man at the drive thru not to forget the dressing for my dos locos taco salad. It’s happened so often I’ve decided it will be the last time I visit this location. Sunday about 2pm 3/6/22.

Quick drive thru even during the busy afternoon lunch hour. The food is flavorful not highly seasoned (which I would prefer) but they do provide well seasoned salsa. I do have to keep in mind they are making meals for the masses. I love bargain prices and discounts. The food is inexpensive and they accept coupons. The restaurant is in a small strip mall so parking could be difficult but there is plenty of it.