El Pollo Loco

I never write bad reviews BUT I ordered curbside delivery and almost an hour passed and no one arrived. I called three times and no one ever picked up. So I went to drive thru and they hadn't even started working on the order yet. Even though the order/meal had been marked as completed. And to top it all off, the rice tasted like it was WAY past it's expiration date. (At least the chicken was good though.)

This place was in wretched condition. The men's bathroom smelled awful...there was a puddle of pee water on 1/3 of the floor stinking, and there were no paper towels to dry after washing your hands. The restaurant was also lacking napkins (for your meal), straws, and lids. All the trash cans were overflowed with garbage. Perhaps I just caught them after serving a large messy crowd/lunch rush. To me it appears like bad management and lack of pride. It was revolting and i now wonder what condition the kitchen is actually in....do they clean it or is it neglected as well. Yuck! The one and only redeeming quality about this visit was the charming and handsome cashier who took my order. He was extremely good looking and was very courteous and well mannered even when i told him his restaurant is out of everything and the restroom was disgusting! Once he turned around though and i saw his butt i was stunned stupid and when he handed me my order, i couldn't remember what my order was...so despite me checking the contents of the bag, I didn't realize the order was incomplete! Lol

Every time I come here is a long wait! But today 30 min. long is (record Guinness) the most longer time for fast food drive-thru all for the Birria tacos 🌮 first time to try out and there were burned $10 ain't worth it I took a pic. to share with ya! I was starving 😫 and tired from work I parked to eat and what a surprise!!!!🤮🤮 not recommended!!! If you curious and wanna try/see youself!!! 👎🏻👎🏻

When here on a 30 minute lunch break and ordered soup two piece chicken with a side of rice and beans I didn’t get any utensils Even though I selected to add utensils. Now I can’t even eat my lunch because I don’t have any spoons or napkins I’m eating chicken with my hands and wiping my fingers on my jacket. How am I going to order a soup and beans and not even get a spoon.

I don't understand why this location is so nasty. I've been here twice each time there's trash through out the dining area. Trash overflowing. You need to assign your workers to do hourly cleaning inside and outside especially to prevent Covid. Perhaps your staff is too comfortable allowing filthy surroundings. Get it together

This location's kitchen is always dirty!!! Every time I order online, they ALWAYS mess up my order. Items are either missing or items that I requested to be removed are added. This past week, I decided to give them another try, I placed a pick up order and when I got to the restaurant it was closed! I tried calling and there was no answer. Fortunately, I got my food from the drive through window but when I was about to eat it, I realized the avocado was black... This location kitchen and dining area is ALWAYS dirty, they're always low on salsa's and never answer their phone... This location was my go to place since it's close to me but I'd rather pay extra for delivery from another location because I ALWAYS have a bad experience here.