Taco Bell

My friend and I love Taco Bell and a couple of times per week we walk almost two miles from our home to this location. When we arrived the door was unlocked with the hours on the door stating they were open until 1:00 am or later. When we walked in, the cashier said sorry we're closed for dining. Since we had no car with us at the time, itold her our situation and asked her to take our order and we would leave and not dine in as we didn't plan on doing so anyways. She still refused to take our order and I asked to speak to a manager. She went to the back and came back up to the front and said the manager still won't take our order. I said can I please speak to the manager and she said she was too busy. I told her we had time and could wait until she had a moment to address the issue at hand. The manager walked out and the cashier approached her in front of us and said they won't leave until they talk to you. Please note, we never refused to leave and we're not asked to leave. The manager looked up at me and I explained the situation to her. She didn't walk up to me either, she was further toward the drive thru window so I had to explain myself in front of the entire crew. I simply explained we just want two burritos and we wanted it to go. I was paying with credit card so I knew it wouldn't affect the front registers since they appeared to be in the process of shutting them down. She rolled her eyes at use and told her cashier, just take their order. At this point I was curious. I used to be a manager for a fast food restaurant and know how vital customer service is. I was polite the whole time. After the food was ready the cashier put it on the counter without saying a word. Then when she handed me my receipt with the order she didnt say anything. Also during her taking our order she stopped me and went to lock the door. We got our sauces and went to walk out but couldn't leave because she locked the door. We waited for her to finish cleaning and then she came to unlock the door. I smiled and said thank you and also asked for her name. She asked me why and I explained I needed to report my experience here tonight and she said too bad you don't need my name. I then asked her if she was reading to give me her name and she proceeded to tell me yes she is refusing. What she failed to remember is her name is on the receipt. I was simply double checking to make sure she gave me the same name that matched the receipt. Iv never been this disgusted with the negative attitudes and customer service and treatment by any staff until this incident. I hope Taco Bell can midigate this issue in a feasible way and that the staff here learn from this complaint.

I drove to Taco Bell on my lunch break because in my menopausal moment I was craving a Burrito 🌯 supreme .. they gave me my food in a sealed bag.., when I got back to work it was all wrong 😑 they gave me the cheap chicken breakfast sandwich they have !!! UGHHHHHH I CALLED TO COMPLAIN AND GOT NO ANSWER !!! I called several times !!! I work to far to drive back and my lunch break is only thirty minutes !!! Unacceptable….. I normally wouldn’t complain, but how does a business not answer their phone ? Plus that food cost me $10.00 !!!!!!! #dobetter

They need to get there hours straight waited In line for 40 minutes for they to tell me its Uber eats only when they say they close at 2am. Don't go to them after hours they just make up there own hours. Go to mcd's instead and if there manager is reading thind fire you're lead person on 03/17/22. Because there losing money for you.

Out of this world food with flavour and freshness. Great service and value for money. Only criticism is the toilet facilities. You have to get the key to use the only single unisex toilet available, and unfortunately for the duration of my visit is was occupied by men so I had to use the toilets at Starbucks nearby.