Mcdonald's

This is the absolute worst McDonald's in Louisville!!! Management is absolutely awful!! I spent $46 on one order, get home and several items are missing!!! Go back down there and the manager had an attitude from the get go and refused to make my order fresh!!! If I could give zero stars I would, I will never spend money at this place ever again!!!

The manager was very rude and nasty with me and told me the conversation I was having with him was “pointless”. I have NEVER in my life been told that anything I was talking about was pointless while being a customer. I don’t care how busy the store was that day that was unacceptable. They had no drinks at the store which is crazy so I was asking that if I wanted a meal that comes with a drink, why should I have to pay an EXTRA $2 for a slushie when it’s their fault I couldn’t get a drink? An extra $1 ok but $2?? I’ve worked fast food and customer service skills is so very important to me. I would’ve just solved it by giving me the price of the meal and just giving me the slushie. Im just one customer and if I was holding up the line then why not just save the disrespect and lose $2. It’s way better than arguing with a customer and telling them they are talking about something pointless ya know. Not to mention my child was in the car with me and I couldn’t react how I wanted to. But I was shocked and hurt that he said that to me.

This location (28th & Broadway) is doing some sort of contest today to see how many cars or how fast they can get through customers in drive thru at the expense of customers satisfaction. Then when u return to have the order fixed they want to give u a refund and not fix the order. I wanted my order fixed and refused to move off the drive pad til they fixed my order. I told them they can't have a contest with consistently messing up people's orders I wasn't helping with their contest. At which time I was told several times, very angrily and nasty to move off the drive pad but I did not. He told me my business was not needed to never come there again, I told him I would be back this afternoon for my afternoon drinks I hoped to see him ..So they did my drink just the opposite way and they were still wrong. I called corporate and filed a complaint as well. I will go back again and I will complain again if need be. If I pay for it I want it the way I order it.