Texas Roadhouse

This was my daughter and I's first time going to this location. First of all we were greeted and seated as soon as we opened the door. The hostesses were very friendly. The restaurant was very clean and the staff seemed to keep themselves very busy going the extra mile to make sure the customers were happy. We were seated at a booth close to the bar, so the bartender was our waiter. I might add, he was wonderful at his job. We never had an empty drink and he made sure all of our needs and wants were met. Now I do have one issue. I have never seen food at any restaurant come out so fast, which was less time than it would actually take for the food to cook. It then led me to believe that the BBQ grilled chicken was already prepared, microwaved or sitting in a steam bin. It didn't have the char, the markings or grill flavor like it just came off the grill. Other than that the food, staff and the service was great.

Back again. This time I brought my mother. She to got to experience great food with the Sirloin, shrimp on a stick , ceasur Salad while I went for the Country Fried Chicken this time. Excellent, tender. There was only one thing I must mention. The macncheese , well...maybe try a different way. Other than that a perfect score of overall 9.0. Me and my mother were perfectly fine and miserable being full at the same time. Thanks Roadhouse, again. 2-2-22

Date of visit: Sept 24, 2021 We stopped in for my wifes birthday this week. We brought our friend from Sweden to Texas Roadhouse for the first time. Our waitress was very fast and attentive the whole dining experience. The rolls were fantastic as usual. My friend from Sweden and I decided to order a 64oz steak to split, and take home leftovers for the next day. It was perfectly cooked and delicious. Thanks Texas Roadhouse.

I had the absolute best experience at Texas Roadhouse last night due to our magnificent server Halei (I hope I’m not misspelling her name, it was spelled uniquely). Tbh, she was the kindest, most attentive server I’ve ever had in my life. I’ve also never experienced a server ask me to cut into my steak to make sure it’s cooked to my liking or really care about how our food tastes. She really made the experience more enjoyable. She was sweet, excellent customer service, knowledgeable & patient. The other staff were also super nice. Best of all NO WAIT TIMES when your party has all arrived. 10/10 would recommend. (Excuse my half eaten salad, it was so delicious I forgot to take the pic before I started eating it).

I wish I could give this Texas Roadhouse a 5. I can't. I ordered on the phone while my wife was driving to Macon, GA. Lady answered the phone, twelve minutes later we started giving our order. Arrived went to the window. The to-go lady is amazing. Take food back to Homewood suites. Pull everything out and order is messed up. Ribeye steak has cheese and onions on it and missing the smothered chicken with guess what - cheese and onions. I call the store on way back. Manager (I think answers). She listens then sends me to talk to someone in the kitchen on the phone? Why am I talking to the kitchen? I get there show photos and receipt. I wait on the curb. The manager, with huge long nails, hands me food and says here is your chicken goodbye closes the window. I get in the van to return and think to myself - no apology, no thank you, nothing. Walk back to the window asking for the manager and ask for a receipt and are you going to compensate? I could tell they did not want to compensate for anything. Finally, she got her other Manager to compensate for the chicken. Got back to the room ate a cold steak with cheese and onions. I hope the locals have better luck with this Texas Roadhouse, but as a guest from outside of Georgia, I would NOT recommend this Texas Roadhouse. The to-go window is not wheelchair accessible. See photo. General Manager is welcome to reach out to me.